Member Experience Manager - 12 month Fixed Term Contract

Fora Space Limited; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading flexible workspace provider in Greater London is seeking a Member Experience Manager for a prestigious building in the financial services sector. This role involves leading operations, delivering exceptional client service, and fostering a professional environment. The ideal candidate will have front-of-house experience and demonstrated leadership skills, ensuring a top-tier experience for members. Benefits include 28 days of holiday and a monthly lunch treat, among others. This is a 12-month fixed-term contract.

Benefits

28 days holiday plus your birthday off!

Monthly lunch from Deliveroo

Uniform allowance

Learning and Development

Health Shield

Qualifications

• Experience in a front-of-house capacity with corporate clients.
• Supervising or leading a team is essential.
• Highly refined verbal and written communication is necessary.

Responsibilities

• Act as deputy for the General Manager when required.
• Lead and develop the team through effective management.
• Create an exceptional member experience by fostering strong relationships.
• Oversee front-of-house operations and service standards.
• Manage administrative and financial tasks effectively.

Skills

Exceptional leadership skills

Customer service skills

Communication skills

Organizational skills

Job description

The Company

At Fora, we’re fuelled by a desire to enhance the way people work. We’re here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what’s important – working productively, healthily and happily.

Our journey began over 20 years ago, when we opened our first location on London’s City Road. Since then, our collection has grown to over 60 distinctive workspaces across London, the UK and Germany, totalling 3.2 million sq ft of real estate. Over the last two decades we have welcomed approximately 300,000 members through our doors, with over 30,000 members today, and boast market-leading retention rates.

As a trusted workspace provider for teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on‑site amenities and a dedicated Member Experience team to take care of all the day‑to‑day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace home. Fora is London’s leading provider of flexible offices. All our design‑led spaces are open and supported by our dedicated front‑of‑house teams, five days per week.

Fora is part of The Office Group, backed by Blackstone and Brockton Capital. We have ambitious plans to expand our collection of workspaces in the future, pioneering industry change through our conscious design and construction practices, and creating workspaces that empower our members to work in their own unique way.

The Role

We are seeking a Member Experience Manager to lead operations at one of our most prestigious Fora buildings, dedicated exclusively to a single client in the financial services sector. This is a unique opportunity to deliver a extraordinary experience in a corporate setting where attention to detail and service excellence are paramount.

This role requires exceptional leadership skills, and the ability to create an environment where every interaction reflects the highest level of professionalism.

If you thrive in a premium, client‑focused environment and have a passion for delivering excellence, we’d love to hear from you.

Key Responsibilities

• Act as deputy for the General Manager when required, ensuring continuity of operations and member satisfaction.
• Lead and develop your team through effective performance management, training, and regular feedback.
• Support recruitment, on‑boarding, and personal development initiatives in partnership with the General Manager.
• Create an exceptional member experience by fostering strong relationships, ensuring smooth daily operations, and delivering a welcoming environment.
• Oversee front‑of‑house operations, including reception, meeting rooms, and service standards ensuring they meet the FORA standards.
• Maintain building standards by coordinating with facilities and ensuring health, safety, and compliance.
• Manage administrative and financial tasks, including purchase orders, billing queries, and budget awareness.

Contract: 12 Month Fixed Term Contract

Qualifications

• Must have experience working within a front‑of‑house capacity with corporate clients to deliver exceptional standards.
• Experience in supervising/leading a team.
• Highly refined verbal and writing communication skills.
• Good organisational skills and dedication to completing projects in a timely manner.
• Detail oriented and comfortable working in a fast‑paced environment.
• Individual with exceptional customer service skills.
• Very well organized & excellent timekeeping.

Benefits

• Monday to Friday
• 28 days holiday plus your birthday off!
• Once a month, you will be able to order lunch from Deliveroo.
• Uniform allowance
• Learning and Development
• Health Shield