Member Experience Lead: Hospitality & Community Builder

Industrious; Boston; On-site; GBP 53,000 - 63,000; Full time

Job summary

A leading workplace experience provider in Boston is seeking a Member Experience Manager. This in-person role focuses on enhancing member experiences through strong relationship management, event planning, and community engagement. Candidates should be proactive problem-solvers with excellent interpersonal skills. The annual base salary starts at $71,000 plus eligible performance bonuses up to $11,000, along with comprehensive benefits.

Benefits

Heavily subsidized healthcare plans

Generous paid time off

Wellness programs

Professional development grants

401k plan

Qualifications

• Strong interpersonal skills with a focus on customer service.
• Ability to manage multiple tasks and maintain organization.
• Resilience in facing challenges to drive project success.

Responsibilities

• Connect and manage relationships with member companies.
• Plan and organize events that enhance community engagement.
• Solve member needs through consultative sales approach.

Skills

Teamwork

Attention to detail

Problem-solving

Customer engagement

Job description

A leading workplace experience provider in Boston is seeking a Member Experience Manager. This in-person role focuses on enhancing member experiences through strong relationship management, event planning, and community engagement. Candidates should be proactive problem-solvers with excellent interpersonal skills. The annual base salary starts at $71,000 plus eligible performance bonuses up to $11,000, along with comprehensive benefits.