Member Billing Assistant - 5 Hertford Street

RB Holdings; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A Hospitality & Leisure group in London is seeking a Member Billing Assistant to manage all aspects of member billing, provide exceptional customer service, and maintain accurate records. Ideal candidates will have previous experience in billing or customer service, strong attention to detail, and proficiency in English. The position offers a supportive work environment with various employee perks, including generous holiday allowance and health benefits.

Benefits

33 days holiday per year

Birthday day off

Discounted gym membership

Private medical + dental insurance

Cycle to Work Scheme

Employee Assistance Programme

Free English Classes

Freshly prepared meals whilst on duty

Qualifications

• Previous experience in a customer service or billing role is desirable.
• Strong attention to detail and high level of accuracy.
• Proficiency in English, both oral and written.

Responsibilities

• Handle all aspects of member billing, including generating invoices and managing billing enquiries.
• Provide exceptional customer service to address member queries.
• Maintain accurate billing records and documentation.
• Investigate and resolve billing discrepancies in a timely manner.
• Work closely with the membership team for seamless service delivery.

Skills

Customer service

Attention to detail

Communication skills

Proficiency in English

Proficiency in billing software

MS Office proficiency

Tools

Excel

Word

Job description

RB Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members.

Established in 2012 by Robin Birley, the groups flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club’s philosophy, is the Birley family’s traditions of style and elegance with a team that consistently deliver personal exceptional service to the club's members and their guests.

Established in 2018, Oswald’s, also based in Mayfair, London, is the other social club in the group’s current portfolio.

Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.

We arecurrently looking foraMember Billing Assistantto joinourFinanceTeam.

Why work with us a Member Billing Assistant?

• 33 days holiday per year (including bank holidays)
• Birthday day off
• Discounted gym membership with GymFlex
• Monthly well-beingdays with our Masseuse, Reflexologist, and Chiropodist
• Private medical + dental insurance with Bupa
• Workplace nursery scheme
• Cycle to Work Scheme
• Employee Assistance Programme – Hospitality Action
• Access to a company doctor
• Eyecare & specs vouchers
• In-house industry training
• Sponsored social events
• Recommend a friend bonus of £1000
• Staff Accommodation (subject to availability)
• Online retail discounts
• Free English Classes
• Freshly prepared meals whilst on duty

The working hours

• Monday - Friday in our Head Office with one day WFH
• Bank Holidays and the Christmas period off – our venues are closed.

The responsibilities of our Member Billing Assistant are

• Handle all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries.
• Provide exceptional customer service by addressing member questions and concerns related to billing promptly and professionally.
• Maintain accurate and up-to-date billing records, ensuring all transactions are properly documented.
• Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments.
• Investigate and resolve billing discrepancies and issues in a timely manner.
• Work closely with membership team to ensure seamless service delivery and accurate billing information.
• Identify opportunities to streamline billing processes and enhance member satisfaction.

The Experience & Qualifications required of our Member Billing Assistant are

• Previous experience in a customer service or billing role is desirable
• Proactive, strong communication skills and telephone manner
• Excellent customer service skills with a friendly and professional demeanour.
• Strong attention to detail and high level of accuracy.
• Proficiency in English, both oral and written.
• Proficiency in using billing software and MS Office applications, particularly Excel and Word.

If you feel you would like to join usasMember Billing AssistantatRB Holdings then apply by forwarding your up-to-date CV to the link below