Medicines Homecare Co-ordinator

Career Choices Dewis Gyrfa Ltd; Wales; On-site; GBP 27,000 - 31,000; Full time

Job summary

A health service provider in the UK is seeking an experienced Administrative Manager to oversee the homecare administrative team. The role involves providing comprehensive administrative support to senior Pharmacy managers, managing HR issues, and ensuring smooth service delivery in medicines homecare. Candidates should possess strong organisational, problem-solving, and communication skills, with expertise in NHS systems. This position offers a competitive salary and permanent full-time contract.

Qualifications

• Specialist knowledge of medicines homecare processes and NHS systems.
• Advanced proficiency in IT tools like Word, Excel, and PowerPoint.
• Strong leadership and problem-solving capabilities.

Responsibilities

• Provide administrative support to senior Pharmacy managers.
• Oversee the homecare administrative team and manage HR issues.
• Coordinate with stakeholders to ensure service delivery.

Skills

Strong organisational skills

Leadership skills

Problem-solving skills

Excellent communication skills

Advanced IT proficiency

Job description

£27,898.00 to £30,615.00 per year, £27898.00 - £30615.00 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

22/01/2026

About this job

Core Responsibilities Administrative Management: Provide comprehensive administrative support to senior Pharmacy managers, including managing diaries, organising meetings and handling correspondence.

Maintain accurate records and filing systems (both electronic and paper-based) and ensure timely processing of mail, messages, and documentation.

Team Leadership: Act as day-to-day manager for the homecare administrative team, allocating work, monitoring performance, and conducting appraisals.

Handle first-line HR issues such as grievances and disciplinary matters, and oversee staff recruitment, induction, and mandatory training compliance.

Plan and adjust workloads to meet deadlines and service targets, ensuring continuity during staff absence.

Service Coordination: Liaise with internal stakeholders (clinical directors, consultants, pharmacy managers) and external providers to ensure smooth delivery of medicines homecare services.

Build and maintain strong relationships with third-party providers, identifying and implementing process improvements to enhance service efficiency.

Problem Solving and Issue Resolution: Investigate and resolve operational issues such as delays in payments or patient complaints, escalating where necessary.

Manage patient/service queries sensitively, including those involving delays to treatment or missed deliveries, and report incidents via Datix.

Data and Reporting: Manage prescription requests and maintain accurate patient data using NHS systems (e.g., Myrddin, DATIX). Produce reports, pivot tables, and spreadsheets to monitor patient numbers, service performance, and financial trends.

Analyse data to identify errors, trends, and areas for improvement.

Policy and Governance: Implement policies and procedures within the homecare service and propose changes where necessary.

Ensure compliance with confidentiality, data protection, and information governance standards, particularly when handling sensitive patient information.

Communication and Relationship Management: Communicate effectively with staff, patients, carers, and external stakeholders using a range of media.

Provide reassurance and support to patients and relatives, demonstrating empathy and tact in challenging situations.

Event and Meeting Coordination: Organise service reviews, multidisciplinary team (MDT) meetings, conferences, and training sessions.

Skills and Knowledge Specialist knowledge of medicines homecare processes and NHS systems.

Advanced IT proficiency (Word, Excel, PowerPoint, Publisher) and ability to manage complex databases.

Strong organisational, leadership, and problem-solving skills, with the ability to work independently and under pressure.

Excellent communication and negotiation skills, with a commitment to confidentiality and patient care.

Welsh Skills Desirable: This post is advertised as Welsh Desirable.

This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates.

This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.

Level 3 means basic conversations with patients about their everyday health.

For more information, see Welsh Language Guidance in the documents right at the bottom.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).