Medicines Administrator

NHS; Prudhoe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Prudhoe is seeking a Medicines Administrator responsible for managing patient repeat prescriptions and audits. You will guarantee effective communication within the healthcare team while striving to improve quality and accuracy in medication management. Candidates should have strong organizational skills and experience in primary care. This role offers a collaborative working environment with a dedicated team.

Qualifications

• Experience of working in Primary Care.
• Ability to work on own initiative and as part of a team.
• Conscientious and reliable.

Responsibilities

• Manage repeat prescriptions and audits.
• Ensure accurate communication with patients and healthcare professionals.
• Maintain patient confidentiality in accordance with GDPR.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Attention to detail

IT skills

Problem-solving

Tools

SystmOne

Job description

As a Medicines Administrator you will be expected to:-

Be the main provision of patient-friendly repeat prescribing, audits, stocktake and ordering of vaccines and medical consumables.

You will contribute to the efficiency and quality improvement of the service to both patients and clinicians by putting into place processes that minimize the chance of error, reduce medicine wastage, and improve the quality and accuracy of the practice repeat prescriptions.

You will undertake various administrative duties which contribute to the smooth running of the Practice.

Ensure communication to and from patients, other members the primary care team and external agencies is processed accurately and within the necessary timescales.

Main duties of the job

The principal duties and responsibilities of a Medicines Administrator include all of the items listed below. Although this list is not exhausted.

To deal with non-routine queries.

To liaise with partners, salaried GPs, practice managers and other health professionals.

To collect and submit monthly data to monitor improvements in line with medicine management objectives and CCG targets.

To generate the prescriptions for patients on dossete boxe medication and repeat dispensing liaise with local pharmacies.

Dealing with pharmacy, patient queries efficiently and promptly.

PPA returns

Ordering of vaccines, stock and consumables.

Implementing hospital medication requests promptly

Communicating to patients with regards to medication reviews

Repeat prescribing

Attend practice MMs, and provide input to the Prescribing Lead

Ensure the 48-hr turnaround of repeat prescriptions

About us

We are situated in the beautiful Tyne Valley 10 miles west of Newcastle in a purpose built modern facility with approximately 6000 patients.

We have five doctors, two practice nurses and two HCAs, as a team, we value one another and we enjoy good close working relationships. We share our building with our district nurses, health visitors, midwives, physios and podiatrists which works well.

Job responsibilities

Job responsibilities

To make changes to a patients prescription in line with the appropriate protocol and guidance, after agreement sought with doctors.

To reauthorise patient medication in line with the appropriate protocols

To add medication according to protocols for hospital letters as directed by a doctor.

To undertake proactive 'housekeeping' management of the repeat prescribing process, including compliance, in accordance with practice protocol.

To deal with non-routine queries that require follow up and problem solving techniques

To liaise with partners, practice managers and health professionals to develop and implement systems and protocols to improve medicine management in the practice

To maintain comprehensive records of work undertaken

To collect and submit monthly data to monitor improvements in line with medicine management objectives and targets.

To ensure that patients attend for monitoring for certain drugs as per protocol. Running own reports from the clinical system to support this work.

To generate the prescriptions for the patients on dosette box medication and repeat dispensing and liaise with the pharmacies regarding these where necessary.

Understanding and implementing medication requests from hospitals.

Apply judgement in assessing queries to determine best course of action

Dealing with pharmacy, patient and nursing home queries efficiently and promptly.

Understanding of PPA returns

To be a part of the annual Flu campaign and contribute to the organisation, searches and audits of vaccines.

Implementing requests and data entry forms from District Nursing Team

Implementing hospital medication requests promptly

Provide advice on prescription charges and exemptions

Communicating to patients with regards to medication reviews

Repeat prescribing

New patient medication checks

Attend regular medicine management meetings

Attend practice clinical meetings and provide input to the Prescribing Lead when required

Carry out searches for regular audits

Contribute to the updating of protocols and policies

Ensure the 48-hr turnaround of repeat prescriptions

To implement other duties as requested by management

Organise own workload and work under indirect supervision.

To manage time effectively ensuring all targets are met.

Communication:

To be the first point of contact for patients, community pharmacists, Nursing Home staff and other healthcare professionals who have queries relating to repeat prescriptions

Maintain patient confidentiality at all times in accordance with our GDPR policy and Caldicott guidelines

Utilise appropriate systems to communicate information to colleagues and patients

Communicate work procedures with colleagues

Person Specification

Experience

• Experience of working in Primary Care
• Experience of dealing with vulnerable patients
• Computer knowledge

Qualifications

• Excellent communication, organisational and interpersonal skills
• Excellent IT skills, including use of spreadsheets and production of data
• Ability to be flexible, work on own initiative and as part of a team
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
• Ability to respond to competing deadlines and manage individual targets
• Conscientious and reliable
• Ability to deal with frequent interruptions
• Ability to deal effectively with telephone enquiries
• Attention to detail and a responsible attitude towards quality and accuracy
• Ability to reactive positively to changing requirements
• Professional manner
• Experience of working in primary care.
• Systmone knowledge.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.