Medical Team Secretary - Inpatients - New Dove Ward

Hertfordshire Partnership University NHS Foundation Trust; Radlett; On-site; GBP 28,000 - 32,000; Full time

Job summary

A healthcare provider is seeking a Medical Team Secretary for the New Dove Ward in Radlett. The candidate will manage diaries, provide comprehensive secretarial support to consultants, and ensure high-quality patient service. Required skills include experience in administration, knowledge of medical terminology, and proficiency in MS Office. This role offers a salary range of £28,860 to £31,671 per annum pro rata, along with generous holiday entitlement and other employee benefits.

Benefits

5% high cost allowance supplement

27 days holiday, rising to 33 days

One of the UK's best pension schemes

Comprehensive health and wellbeing services

NHS Car Lease Scheme

Employee Assistance Programme

Qualifications

• Intermediate level experience in Word, Excel, and PowerPoint.
• Experience in a mental health environment is essential.
• Solid experience in administration is required.

Responsibilities

• Manage diaries for the consultants and clinical team.
• Provide comprehensive secretarial services.
• Prioritize departmental workload on a daily basis.
• Answer telephone calls and manage departmental correspondence.

Skills

Independent/lone working and team working skills

Excellent verbal and written communication skills

Knowledge of medical terminology

Experienced in diary management

Proficient knowledge of PARIS

Education

RSA Level 3/NVQ Level 2 or equivalent

Solid experience in administration

Tools

Microsoft Teams

Word

Excel

PowerPoint

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Medical Team Secretary - Inpatients - New Dove Ward

The closing date is 07 January 2026

Acute Assessment and Short Stay Treatment Unit (AATU) - Female Only

We have a full time/part-time band 4 Medical Team Secretary role suitable for an administrator with knowledge of medical terminology, preferably in a mental health setting.

The role is within the Acute & Urgent Care Division (Inpatients), based at the new Dove ward.

For an informal chat, please contact Sue on 07887718506

Please be aware that this role is NOT eligible for Sponsorship

You must have the right to work in the UK, if you hold a graduate visa, you must have at least 12 months before expiry.

If you already work for HPFT on a health and care visa, you will NOT be able

Main duties of the job

The successful candidate will:

• be responsible for prioritising work, typing clinical and general administration correspondence, be the first point of contact for patients and other visitors to the Unit.
• provide a comprehensive secretarial service to the Consaltants and Clinical Team and provide a high standard of service to patients.
• be responsible for prioritising work, typing to clinical and general administration correspondence, be the first point of contact for patients and other visitors to the department.
• provide a comprehensive secretarial service to the consultant body and provide a high standard of service to patients.

In return, we can offer you:

• 5% on top of basic salary high cost allowance supplement
• 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata)
• One of the UK's best pension schemes
• Comprehensive health and wellbeing services
• Special leave for family and personal reasons
• NHS Car Lease Scheme
• Employee Assistance Programme

About us

Hertfordshire Partnership University NHS Foundation Trustare one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission.

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings.Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Job responsibilities

Managing diaries for the Consaltants and clinical team

Managing and prioritizing departmental workload on a day-to-day basis.

To support the Consaltants and Team in the delivery of excellent Patient care by actively working with Colleagues and other Departments to ensure that all Patients registered within the Service is proactively supported through their patient journey.

Ensuring all telephone calls are answered within the department during core officeHours.

Opening and dealing with departmental post and allocating resulting work to appropriateStaff.

Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the Consaltants/Clinical Team.

Providing Consaltants/Clinical Team with relevant information relating to Administrative service.

Take minutes at secretarial staff meetings and attending other administrative meetingsas required.

Responsible for ensuring office equipment is in working order and office suppliesare maintained and replenished

To coordinate any action plans as set from the Team

To update and maintain trackers

For a more indepth Job and person specification please read the attached before applying

Person Specification

Qualifications/ Education/ Training

• Intermediate level experience in word/ excel/ powerpoint
• Solid experience in administration
• RSA Level 3/NVQ Level 2 or equivalent
• Proficient knowledge of PARIS
• Experience in working in a Mental Health environment

Skills/ Knowledge/ Ability

• Independent/lone working and team working skills
• Experienced in taking minutes in meetings
• Experienced in diary management to book appointments and meetings
• Microsoft Teams
• Knowledge of medical terminology

Analytical skills

• Responsibility of maintaining accurate records of patient details, notifying all professionals and agencies involved.
• To be expert at data entry and reporting.

Communication

• Excellent verbal and written communication skills in person, on telephone, or email
• Good standard of English
• To be experienced in dealing with people in distress in a calm and confident manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

£28,860 to £31,671 a yearper annum, pro rata (inclusive of 5% HCAS)