Medical Support Secretary | Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Walsall is seeking a Medical Secretary support staff member to assist with various administrative duties within the Dermatology service. The role involves providing secretarial support, managing appointments, and collaborating with a multidisciplinary team to ensure efficient service delivery. Excellent communication skills are essential for interacting with staff and maintaining an organized filing system.

Responsibilities

• Assist the team of Medical Secretaries in providing a comprehensive service.
• Communicate effectively with the multi-disciplinary team.
• Use electronic systems to make patient appointments.
• Compile data and information using IT packages.
• Provide secretarial support including photocopying and filing.
• Arrange meetings for departmental team members.
• Answer internal and external calls appropriately.
• Maintain an accurate filing system.
• Order and maintain stationery supplies.
• Provide cover in colleague absences.

Job description

Overview

To provide an efficient, effective and secretarial support service as directed by the Medical Secretary Team Leader to support the smooth running of the clinical team for the Dermatology service cross site.

Note: We may close this vacancy early if we receive high numbers of applications.

Responsibilities

• Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
• Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
• To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.
• Maintain, collate and compile data/information from appropriate IT packages i.e. Lorenzo, Fusion etc. in a prompt and efficient manner.
• Provide secretarial support relating to office procedures including photocopying, filing, faxing, ordering and tracking medical records, dealing with incoming and outgoing post as required.
• Arranging meetings for departmental team members as directed by Medical Secretaries.
• Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.
• Maintain an up to date and accurate filing system so items can be retrieved quickly and efficiently.
• Order and maintain stationery supplies as required.
• Provide cross-cover in the absence of colleagues.

About the Employer

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

This advert closes on Friday 5 Sep 2025