Medical Secretary

Priory Healthcare; Wadhurst; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Wadhurst is seeking a full-time Medical Secretary to provide vital administrative support to the medical team. Responsibilities include managing diaries, scheduling appointments, and ensuring exceptional customer service. The ideal candidate will possess strong computer skills, familiarity with medical terminology, and a background in customer service or administration. Join a supportive team focused on delivering high-quality care in a therapeutic environment.

Qualifications

• Excellent computer and Microsoft Office skills required.
• Must have strong organizational skills and attention to detail.
• Experience in an administrative or customer service role is essential.

Responsibilities

• Provide administrative support to the medical team.
• Manage diaries and appointment scheduling.
• Deliver exceptional customer service to patients.

Skills

Excellent computer skills

Microsoft Office proficiency

Audio-typing ability

Knowledge of medical terminology

Strong prioritization skills

Attention to detail

Customer service experience

Job description

Priory Hospital Ticehurst House is looking to recruit a Medical Secretary to join the team. This is a full time 37.5 hours role.

Main duties of the job

• Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, insurers, GPs and commissioners regarding specific patient details and invoicing.
• To provide cross‑cover within specified Medical Secretaries teams, as assigned by your line manager.
• Provide exceptional customer service to our patients, ensuring a positive customer experience.
• You will be required to accurately record independent consultant time to ensure appropriate invoicing controls are in place for the hospital. Independent consultant time is designated as time you spend completing tasks assigned to you by a consultant.
• Organise diaries and patient appointments directly with patients and consultants whilst ensuring the hospital is providing the best possible service to patients.

About us

Priory is the UKs leading independent provider of mental health and adult social care. With 13,000 colleagues and a network of 280 services, we support over 26,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions, including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, Prader–Willi syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.

We kindly request that recruitment agencies do not contact us regarding this vacancy.

Job responsibilities

Set within 48 acres of beautiful landscaped gardens in a small village in East Sussex, Priory Ticehurst House is an idyllic location which allows us to provide a highly therapeutic environment, making us the perfect place for people staying with us to begin their recovery. We work collaboratively with the discharge teams to ensure a smooth transition back into existing community services, or to an individual's home, where possible.

Priorys acute services aim to allow more people to be treated closer to home and we support the NHS to repatriate out‑of‑area patients back to local areas.

Person Specification

Requirements

• The ideal candidate will have excellent computer and Microsoft Office skills, including the ability to audio‑type, and a solid understanding of medical terminology. They will be passionate about delivering a high‑quality service to the hospital and making a real and lasting difference for everyone we support. Highly organised and detail‑oriented, the ideal candidate will demonstrate strong prioritisation skills and exceptional attention to detail. They will be a reliable team player who works collaboratively to ensure the department runs effectively, while maintaining the highest levels of confidentiality and integrity. With experience in an administrative, customer service, clinical, or other relevant background, the ideal candidate will be comfortable working within established procedures and processes, while also showing adaptability and sound judgement when responding to the needs of patients and their families.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.