Medical Secretary

Montgomery - House Surgery; Bicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local healthcare provider in Bicester is looking for a Medical Secretary to support the multidisciplinary team. This role involves managing patient records, liaising with external agencies, and maintaining confidentiality. Candidates should have a good general education and experience in a healthcare setting, ideally with knowledge of NHS systems. If you're detail-oriented and can manage multiple tasks, this job may be for you.

Qualifications

• Maintains patient confidentiality according to NHS policies and GDPR.
• Experience in a healthcare setting preferred.
• Ability to manage competing priorities and deadlines.

Responsibilities

• Provide administrative and secretarial support to the multidisciplinary team.
• Input and maintain patient healthcare records.
• Liaise with external agencies for efficient referrals.

Skills

Confidentiality in handling patient information

Attention to detail

Experience with NHS systems

Excellent communication skills

Ability to work independently

Education

Good general education, including English and Maths

Secretarial/administrative or medical terminology qualification

Tools

EMIS

Docman

e-Referral Service

Job description

Working as part of the Operations Support team, the Medical Secretaries provide comprehensive administrative and secretarial support to the multidisciplinary team, ensuring the smooth and efficient running of services.

Main duties of the job

Produce letters, reports, and other documentation as required.

Liaise with external agencies, including hospitals and community services, to process referrals efficiently.

Input and maintain accurate patient healthcare records using EMIS.

Manage referrals via the e-Referral Service, e-RS, maintaining an accurate database.

Handle requests for information, including Subject Access Requests, SARs, insurance and solicitor correspondence, and DVLA forms.

Undertake safeguarding-related administrative tasks as required.

Manage and resolve secretarial queries effectively and professionally.

Carry out system searches as requested.

Maintain a clean, organised, and efficient working environment.

Provide general secretarial support to all clinical staff as required.

About us

Montgomery House Surgery is a well-established teaching and training practice, serving a diverse population of approximately 16,000 patients in and around Bicester.

Job responsibilities

Role summary

The Medical Secretary will provide comprehensive administrative and secretarial support to the multidisciplinary team, ensuring the smooth and efficient running of services.

Core responsibilities

The following outline the key responsibilities of the medical secretary. On occasion, additional tasks may be required depending on workload and staffing levels.

Produce letters, reports, and other documentation as required.

Liaise with external agencies, including hospitals and community services, to process referrals efficiently.

Input and maintain accurate patient healthcare records using EMIS.

Manage referrals via the e-Referral Service (e-RS) maintaining an accurate database.

Handle requests for information, including Subject Access Requests, insurance and solicitor correspondence, and DVLA forms.

Undertake safeguarding-related administrative tasks as required.

Manage and resolve secretarial queries effectively and professionally.

Carry out system searches as requested.

Maintain a clean, organised, and efficient working environment.

Provide general secretarial support to all clinical staff as required.

Other responsibilities

Attend and participate in Practice meetings as required

Complete all mandatory training

Undertake continuing professional development, CPD, to maintain and enhance skills and knowledge relevant to the role

Any other delegated duties appropriate to the post

Qualifications and role requirements

Qualifications

• Essential: Good general education, including English and Maths.
• Desirable: Secretarial/administrative or medical terminology qualification.

Experience

• Desirable: Previous experience in a healthcare setting
• Desirable: Experience with NHS systems such as EMIS, Docman and the e-Referral Service

Skills

• Maintain strict confidentiality in handling patient information and records, in accordance with NHS policies and GDPR
• Work accurately, methodically, and with strong attention to detail.
• Manage competing priorities, and deadlines while maintaining accuracy
• Confidently use and understand medical terminology
• Pay strong attention to detail
• Demonstrate awareness of safeguarding responsibilities and escalate concerns appropriately

Personal Qualities

• Contribute effectively as part of a team while working independently on your own initiative
• Communicate in a confident, professional manner with patients, clinicians and colleagues at all levels

Person Specification

Experience

• Previous experience in a healthcare setting
• Experience with NHS systems such as EMIS, Docman and the e-Referral Service

Qualifications

• Good general education, including English and Maths.
• Secretarial/administrative or medical terminology qualification.