Medical Receptionist - Training & Patient Care Focus

NHS North Of England Commissioning Support Unit; Consett; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare organization in Consett is seeking a Medical Receptionist to manage patient interactions and documentation efficiently. The ideal candidate should possess excellent customer service skills, be a team player, and demonstrate effective communication abilities. Responsibilities include greeting patients, handling queries, and ensuring patient confidentiality. This role offers comprehensive training within a supportive and inclusive team environment, making it an excellent opportunity for both experienced and aspiring medical receptionists.

Benefits

Comprehensive training

Supportive team environment

Qualifications

• Strong customer service principles and abilities.
• Communicate effectively in person and on the phone.
• Ability to remain calm under pressure.

Responsibilities

• Greet patients and answer telephone queries.
• Handle patient documentation and appointments.
• Ensure smooth operation of front desk duties.

Skills

Excellent customer care skills

Excellent communication skills

IT skills (SystmOne advantage)

Multitasking ability

Confidentiality

Education

4 GCSEs at Grade C or above

Tools

SystmOne

Computer

Photocopier

Scanner

Job description

A healthcare organization in Consett is seeking a Medical Receptionist to manage patient interactions and documentation efficiently. The ideal candidate should possess excellent customer service skills, be a team player, and demonstrate effective communication abilities. Responsibilities include greeting patients, handling queries, and ensuring patient confidentiality. This role offers comprehensive training within a supportive and inclusive team environment, making it an excellent opportunity for both experienced and aspiring medical receptionists.