Medical Receptionist — Patient‑Centred Front Desk

NHS; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A primary healthcare provider in Walsall seeks a Receptionist to provide reception and administration services to patients, assisting clinicians in daily operations. Ideal candidates should have experience dealing with the public, possess strong communication skills, and demonstrate compassion. The role requires flexibility, teamwork, and proficiency with clinical systems. Working hours involve up to 40 hours from Monday to Friday. This is a great opportunity for those passionate about creating a positive environment for patient care.

Benefits

Training and development opportunities

Qualifications

• Experience of dealing with the public both face-to-face and over the telephone.
• Basic understanding of general office procedures such as record keeping and filing.
• Experience of working in General Practice or the NHS.

Responsibilities

• Provide efficient reception and administration service to patients.
• Support clinicians with clerical duties and data entry.
• Handle phone calls and patient queries at the reception desk.

Skills

Empathy

Effective verbal communication

Keyboard skills (Microsoft Word & Outlook)

Education

English Language GCSE (Grade C or above)

Tools

Clinical system usage

Job description

A primary healthcare provider in Walsall seeks a Receptionist to provide reception and administration services to patients, assisting clinicians in daily operations. Ideal candidates should have experience dealing with the public, possess strong communication skills, and demonstrate compassion. The role requires flexibility, teamwork, and proficiency with clinical systems. Working hours involve up to 40 hours from Monday to Friday. This is a great opportunity for those passionate about creating a positive environment for patient care.