Medical Receptionist — Patient‑Centred Front Desk

Umbrella Medical; Pelsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established medical organization in Pelsall is seeking enthusiastic front desk staff to provide reception and administrative support in a busy practice. The role requires excellent communication and interpersonal skills, alongside previous experience dealing with the public. Responsibilities include answering phones, assisting patients, processing prescriptions, and clerical duties. Successful candidates must have a GCSE in English and the ability to work effectively in a team and independently. Flexible working hours may apply.

Qualifications

• Experience dealing with the public both face-to-face and over the telephone.
• Basic understanding of general office procedures like record keeping and filing.
• Experience of working in General Practice or the NHS.
• Experience using a clinical system.

Responsibilities

• Provide efficient reception and administration service.
• Support clinicians to enable effective day-to-day running of the practice.
• Enter relevant data onto the computer system.
• Handle sensitive situations with distress members of the public.

Skills

Empathy

Effective verbal communication

Ability to work in a team

Good IT skills

Self-motivated

Education

English Language GCSE (Grade C or above) or equivalent

Tools

EMISweb

Microsoft Word

Microsoft Outlook

Job description

A well-established medical organization in Pelsall is seeking enthusiastic front desk staff to provide reception and administrative support in a busy practice. The role requires excellent communication and interpersonal skills, alongside previous experience dealing with the public. Responsibilities include answering phones, assisting patients, processing prescriptions, and clerical duties. Successful candidates must have a GCSE in English and the ability to work effectively in a team and independently. Flexible working hours may apply.