Medical Receptionist/Patient Adviser

NHS; Warrington; On-site; GBP 10,000 - 40,000; Part time

Job summary

A busy GP practice is seeking a part-time receptionist/patient adviser to join their reception team. The position requires 20 hours of work per week, with a focus on providing exceptional service to patients and managing appointment requests efficiently. Candidates should possess excellent communication and computer skills alongside prior medical reception experience. This role involves maintaining patient confidentiality and completing various administrative tasks in a supportive healthcare environment.

Qualifications

• Experience of dealing with patients/public.
• Medical receptionist experience.
• Experience of working in a general practice or a healthcare environment.
• Good interpersonal and communication skills.

Responsibilities

• Provide effective reception service to patients and visitors.
• Process appointments and deal with general enquiries.
• Maintain confidentiality as per GDPR and practice guidance.
• Utilise practice computer systems for appointments and patient information.

Skills

Excellent interpersonal and telephone skills

Organisational skills

Computer skills

Calm under pressure

Adaptability

Education

GCSE grade C or above in English and Maths

Job description

Birchwood Medical Centre is seeking an experienced, conscientious, flexible and reliable part‑time receptionist/patient adviser to join our busy reception team.

This is a part‑time post working 20 hours per week as follows:

Thursday 8.30 am - 3.30 pm (with half hour break)

You will also be required to help cover for colleagues on annual/sick leave. The practice opening times are 8.00 am to 6.30 pm.

Main duties of the job

The successful applicant must have:

• Excellent interpersonal and telephone skills
• Be enthusiastic and organised with excellent computer skills
• Be able to remain calm under pressure
• Be flexible and able to adapt to change
• Have ability to work as part of a team or alone with minimum supervision

About us

Birchwood Medical Centre is a busy GP practice with 11,000 patients. We have 3 GP partners and 7 salaried GP's, an ANP, practice nurses, a nursing associate, HCA/phlebotomists and an expanding complement of ARRs staff. Our administrative team consists of receptionists, administrators, scanning/coding administrators and medical secretaries.

We strive to deliver the best care at all times for our patients whilst providing a friendly, caring environment for both our patients and staff.

Job responsibilities

Reception

• Ensurean effective and efficient reception service is provided to patients andany other visitors to the Practice
• Dealwith general enquiries, explain procedures and make new and follow‑up appointments
• Process System Connect online appointment requests
• Useown judgement and communication skills to ensure that patients with noprior appointment but who need urgent consultation are seen in a logicaland non‑disruptive manner
• ExplainPractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensure procedures are completed
• Handingcompleted repeat prescriptions or letters/forms to patient and checking IDto ensure confidentiality is strictly maintained in line with GDPR andpractice guidance
• Beable to cover all reception tasks as necessary

Appointments

• Processand triage appointment requests for today/future appointments frompatients via System Connect, telephone and in person.
• Dealwith visits requests
• Help to improve accessto primary care for patients and reduce pressures upon GPs
• Provide clearinformation about the range of services available both inside and outsidethe practice to give real choice to patients allowing them to consideralternative services that best meettheir health and social care needs
• Provide patients with afirst point of contact that directs them to the most appropriate source ofhelp, at the right time, in theright place with the most relevant person/organisation

Computer

• Usepractice computer system to book/cancel/amend appointments, check patientinformation, enter relevant information onto patient records, etc
• Actiontasks sent to reception team

This job description is not exhaustive & the post holder must be prepared to negotiate variations in the job description, dependent on responding to changes within the practice, the Primary Care Network & NHS. The post holder may be required to undertake other duties that may reasonably be asked of them from time to time.

Person Specification

Qualifications

• GCSE grade C or above in English and Maths

Experience

• Experience of dealing with patients/public
• Medial receptionist experience
• Experience of working in general practice or a healthcare environment
• Good interpersonal and communication skills