Medical Receptionist/Administrator

NHS; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Leicester is seeking a motivated Medical Receptionist/Administrator to join their team. The role involves assisting with front reception and administrative tasks, greeting patients, managing the appointment system, and supporting clinical staff. Candidates should have PRISM referral experience and ideally familiarity with SystmOne. The position offers a competitive hourly rate and benefits including annual leave and NHS pension.

Benefits

Competitive hourly rate

5 weeks annual leave

Sick pay

NHS pension

Qualifications

• Multi-skilled, organised, and motivated individual.
• Experience in a front reception or administrative role.
• Ability to assist GP and clinical team effectively.

Responsibilities

• Perform front reception and administrative duties to assist GP and team.
• Greet patients, book appointments, and process incoming post.
• Act as a central contact point for patients regarding information and enquiries.
• Maintain appointment systems and support clinical staff with daily tasks.

Skills

PRISM referral experience

Experience using SystmOne

Job description

Job Overview

Competitive hourly rate, 5 weeks annual leave, sick pay and NHS pension.

We seek a multi‑skilled, organised, motivated Medical Receptionist/Administrator to join Billesdon Surgery.

Responsibilities

• Front reception, telephone and administrative duties to assist GP and team.
• Greet patients, direct patients, effective use of appointment system, book appointments, process incoming post, PRISM referrals, rejections, advice and guidance and 2‑week wait referrals.
• Act as central point of contact for patients, distribution of information, messages and enquiries for clinical team, liaise with multi‑disciplinary members and external agencies.
• Maintain appointment system, process personal and telephone appointments, answer calls, signpost patients, respond to patient requests, process daily post, photograph documentation.
• Data entry new and temporary registrations, input data into patient healthcare records, direct requests for information, manage queries efficiently, maintain reception area, support clinical staff with general daily tasks.

Qualifications

• PRISM referral experience
• Experience using SystmOne (advantage)

Equal Opportunity & EEO

Billesdon Surgery is an equal‑opportunity employer committed to diversity and inclusion. All applicants are protected by the Equality Act.

Contact

Informal chat – telephone [phone] – Tara Clarke, Reception Team Lead.

Apply – CV and cover letter to [e-mail].