Medical Receptionist & Admin — Patient Care Coordinator

NHS; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

A community healthcare provider in Birmingham is seeking a dedicated Receptionist/Administrator to join their team. This role involves providing first-class reception and administrative services, handling patient interactions, and managing office tasks. The ideal candidate should have at least 12 months of experience in an office environment, strong interpersonal skills, and be competent in IT. The Practice offers a supportive work environment with annual leave benefits and a focus on patient care.

Benefits

5 weeks' annual leave plus Bank Holidays

Extra day off for Birthday

Qualifications

• At least 12 months administration experience in an office environment.
• Previous medical receptionist/medical administration experience.
• Significant reception and administration training.

Responsibilities

• Provide reception and administrative support in daily practice operations.
• Handle patients via telephone and face-to-face.
• Use Practice computer systems and manage a varied workload.

Skills

Interpersonal skills

IT competency

Adaptability

Customer service skills

Education

GSCE level or equivalent

NVQ 2 in Business Administration or Customer Services (or willing to work towards)

Tools

EMIS Web clinical system

MS Office software

Job description

A community healthcare provider in Birmingham is seeking a dedicated Receptionist/Administrator to join their team. This role involves providing first-class reception and administrative services, handling patient interactions, and managing office tasks. The ideal candidate should have at least 12 months of experience in an office environment, strong interpersonal skills, and be competent in IT. The Practice offers a supportive work environment with annual leave benefits and a focus on patient care.