Medical Receptionist

Blyth Road Medical Centre; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare center in Greater London is seeking a permanent part-time Receptionist/Administrator. The role involves providing high-quality reception service, managing patient queries, and assisting with administrative duties. Ideal candidates should possess strong interpersonal skills and be adaptable. Training is provided, and the position requires flexibility in working hours. Pay ranges from £12.21 to £13.06, with scheduled shifts Monday to Friday.

Qualifications

• Experience in Reception, Admin, or Customer Care.
• Experience of working in a GP Practice is an advantage.

Responsibilities

• Provide high quality Reception service to patients and doctors.
• Open premises and check security and safety.
• Answer general enquiries and make appointments.
• Process requests for home visits and manage patient registrations.

Skills

Team Player

Flexible and Adaptive

Ability to work under pressure

Good interpersonal skills

Attention to Detail

Experience of Systmone

Competent in Office and Outlook

Job description

Blyth Road Medical Centre is looking to recruit a permanent part time Receptionist/Administrator. Hours will be around 24 to 30 آب with flexibility for the right candidate.

Working hours will be set agreed shifts, Monday to Friday between 8am - 6:30pm, zas applicants must be flexible to cover any shifts for holidays and sickness during these hours.

Role will be predominantly working on Reception on a rate of pay of £12.21 with some assigned admin shifts on a rate of pay of £12.59 progressing up to £13.06.

Annual leave is in line with Agenda for Change.

Experience of working in a GP Practice would be an advantage, but not essential as full training will be given.

Closing date is Friday 23.1.26, but advert may close early if sufficient applications are received.

Main duties of the job

The successful candidate will provide a high quality Reception service to patients, doctors and other members of the Primary Health Care Team. It is essential to contribute to the maintenance of patient confidentiality at all times inside and outside the Practice.

About us

We are a friendly practice with around 6300 patients, 2 GPs, 3 ANPs, 2 Practice Nurses, 2 HCA's and a team of admin and Reception staff.

Job responsibilities

Reception Duties

Opening the premises, checking the security and safety of the premises at the end of each day.

Receiving, checking and printing requests for repeat prescriptions when required

Receiving and routing patients on arrival, in courteous and efficient manner

Acting tasks and emails

Arranging interpreters

Act as a Chaperone when required

Answering general enquiries at the reception desk and by telephone, explaining surgery procedures, making new and follow-up appointments

Entering requests for appointments onto the Online Consultation Triage system and completing any actions as per clinicians

Filing and extracting medical records болдуing reports and letters and any other documentation relating to these

Receiving, recording and passing of detailed and accurate requests for home visits to the clinicians

Receiving, recording and passing accurate messages for all members of the practice.

Deal with വ്യക്തമ所有의첩 patient registrations and temporary resident registrations

Ensuring the reception area is left tidy and ready for use by incoming colleagues, together with information about urgent and unresolved matters

Offering administrative support to the practice nurses

Two week wait referrals and occasional typing of referral letters

Scanning hospital letters

Scanning and emailing documents as required

To help the practice maintain accurate and up-to-date patient computer database and to offer support element with practice statistics and audit

To process links for IOS and registration and to claim IOS payments if required

To deal with insurance claims and access to health records if required

To participate in inappropriate meetings

To help with refreshments for doctors and visitors

To undertake other duties as may be determined from time to time, commensurate with the range of activities described above

To provide cover in the absence of other members of staff

To participate in accordance with the need for individual and practice needs.

Any other duties assigned by the Partners, Practice Managers or Senior Receptionist

To attend training both in house and at other locations as the need of the post requires

Admin Duties

Coding of Hospital Letters

Summarising of Medical Records

Person Specification

Knowledge & Personal Skills

• Team Player
• Flexible and Adaptive
• Ability to work under pressure in a changing environment
• Good interpersonal and communication skills, both written and verbal
• Adherence to Strict Confidentiality
• Good at multi-tasking
• Prioritisation and Organisational skills
• Attention to Detail
• Experience of Systmone
• Competent in the use of Office and Outlook

Experience

• Reception, Admin or Customer Care Experience
• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.