Medical Receptionist

Hartlepool & Stockton Health Ltd; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare provider in Tees Valley is seeking a dedicated receptionist to enhance patient access to healthcare services. You will be responsible for efficiently directing patients, managing inquiries, and scheduling appointments. Strong communication skills and the ability to handle urgent requests are essential. This role is pivotal in ensuring smooth operational flow and contributing to the well-being of the community. Join a supportive team in a dynamic healthcare environment.

Responsibilities

• Receive, assist, and direct patients efficiently.
• Handle general enquiries and manage appointment scheduling.
• Use judgment to see urgent patients without prior appointments.
• Explain practice arrangements to new patients.
• Manage telephone communications and messages.
• Record home visit requests accurately.
• Process repeat prescription requests promptly.
• Inform patients about private services and manage payments.

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Direct repeat prescription requests to the appropriate person and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.