Medical Receptionist

Service Care Solutions; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare staffing agency is seeking a Medical Receptionist/Administrator to support a primary care team in Stapleford, Nottingham during December and early January. The ideal candidate will demonstrate excellent customer service and communication skills, with proficiency in SystmOne. Responsibilities include greeting patients, managing appointments, and processing tasks. The role is critical in ensuring smooth workflow during a busy period and requires adaptability in a fast-paced environment.

Qualifications

• Experience in a GP practice or medical reception environment.
• Confident using SystmOne and able to hit the ground running.

Responsibilities

• Greeting and assisting patients in person and over the phone.
• Managing appointments and patient queries.
• Processing clinical and administrative tasks.
• Handling prescription requests and supporting daily workflow.
• Ensuring accurate data entry and maintaining patient confidentiality.
• Supporting clinicians and integrating with the wider practice team.

Skills

Excellent customer service and communication skills

Ability to empathise and remain calm under pressure

Strong active listening skills

High attention to detail and accuracy

Effective organisational and prioritisation skills

Confident problem-solving abilities

Professional telephone manner

Positive attitude, reliability, and good sense of humour

Ability to work well within an established team

Tools

SystmOne

Job description

Medical Receptionist / Administrator

Our client is seeking an experienced, highly organised, and patient-focused Medical Receptionist/Administrator to support the team during December and early January. This role requires someone proactive, adaptable, and confident working in a fast‑paced primary care environment.

Location: Stapleford, Nottingham NG9
System: SystmOne
Contract: Short-term cover

Working Hours

• 23rd December: 08:00 – 18:30
• 30th December: 08:00 – 18:30
• 31st December: 08:00 – 18:30
• 2nd January: 08:00 – 18:30
• Additional hours may become available.

Main Duties

• Greeting and assisting patients in person and over the phone
• Managing appointments and patient queries
• Processing clinical and administrative tasks
• Handling prescription requests and supporting daily workflow
• Ensuring accurate data entry and maintaining patient confidentiality
• Supporting clinicians and integrating with the wider practice team

Skills & Attributes Required

• Excellent customer service and communication skills
• Ability to empathise and remain calm under pressure
• Strong active listening skills
• High attention to detail and accuracy
• Effective organisational and prioritisation skills
• Confident problem-solving abilities
• Professional telephone manner
• Positive attitude, reliability, and a good sense of humour
• Ability to work well within an established team

Ideal Candidate: Someone with previous experience in a GP practice or medical reception environment, confident using SystmOne, and able to hit the ground running.

To enquire, please email Eleanor on (url removed) or call (phone number removed).