Medical Receptionist

Ashfield Medical Centre; Milton Keynes; On-site; GBP 10,000 - 40,000; Part time

Job summary

A busy GP Practice in Milton Keynes seeks an afternoon receptionist to assist in daily operations. The role involves patient interaction, administrative duties, and requires experience in a healthcare setting. The successful candidate will enjoy a salary starting at £12.21 per hour, rising to £12.75 after probation. Join our friendly team to contribute to patient care.

Qualifications

• Previous experience in a GP practice or NHS environment preferred.
• Ability to work effectively as part of a team.
• Good sense of humour and ability to manage a demanding role.

Responsibilities

• Provide general assistance to the practice team.
• Direct patients to appropriate services efficiently.
• Undertake various administrative duties.

Skills

Face to face engagement

Excellent telephone manner

Clear and precise typing

Knowledge of medical terminology

Tools

Systm1

Job description

Ashfield Medical Centre is a very busy and friendly GP Practice in Milton Keynes. We are currently looking to add to our fabulous reception team with an afternoon receptionist. Hours to be worked at 1pm till 7pm Monday to Friday (with the possibility of overtime covering the morning shift of 8am till 1pm as required). We would prefer that you have experience of working within a GP Practice environment or previous NHS experience and working knowledge of Systm1 but full training can be provided in any case for the right candidate. The job is demanding but rewarding so great teamwork and a good sense of humour will be essential! Starting salary £12.21 per hour rising to £12.75 per hour after successful completion of the probationary period.

Main duties of the job

Key skills required for the role included face to face engagement with the public, excellent telephone manner, clear and precise typing and writing, ability to work on own or as part of a team, knowledge of medical terminology and ability to raise prescriptions ready for electronic signing. Out reception team also work as chaperones when required for the GPs and Nursing Team. All necessary training will be provided. This list is not exhaustive.

About us

We are a friendly and close team with a belief in the 'work-life balance' whilst providing exemplary care for our patients. Several staff members have worked here for many years and we welcome new employees and the great ideas they often bring.

Job responsibilities

Job summary:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practiceincluding the provision of secretarial and clerical support to clinical staffand other members of the practice team

Facilitateeffective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Duties and responsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the senior receptionist/practice manager, dependenton current and evolving practice workload and staffing levels:

• Openingup/locking-up of practice premises and maintaining security in accordancewith Practice protocols
• Maintainingand monitoring the practice appointments system
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information
• Filingand retrieving paperwork
• Processingrepeat prescriptions in accordance with practice guidelines
• Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Clearingand re-stock consulting rooms as required
• Providingclerical assistance to practice staff as required from time to time,including word/data processing, filing, photocopying and scanning
• Provisionof refreshments for staff and visitors as required; loading and emptyingthe dishwasher and keeping the kitchen area clean and tidy
• Keepingthe reception area, notice-boards and leaflet dispensers tidy and freefrom obstructions and clutter
• Any other delegated dutiesappropriate to the post

Confidentiality:

• Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
• Inthe performance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining theirown and others health, safety and security as defined in the practice health& safety policy, the practice health & safety manual, and the practiceinfection control policy and published procedures. This will include:

• Using personal security systems within theworkplace according to practice guidelines
• Identifying the risks involved in work activitiesand undertaking such activities in a way that manages those risks
• Making effective use of training to updateknowledge and skills
• Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards andinfection hazards immediately when recognised
• Keeping own work areas and general / patient areasgenerally clean, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training(minimum annually)

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert otherteam members to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognizepeoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance

Person Specification

Experience

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.