Medical Receptionist

Vauxhall Surgery; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A friendly NHS GP Practice in London is seeking a full-time medical receptionist/admin to join their team. The role involves providing excellent reception services, managing patient inquiries, and ensuring records are accurately maintained. Ideal candidates will have experience in healthcare settings and excellent communication skills. The practice values a patient-centered approach and a supportive team culture.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting or primary care.
• Experience of working with clinical systems.

Responsibilities

• Ensure an effective and efficient reception service.
• Handle inquiries and make appointments.
• Ensure records are properly managed and filed.
• Open premises at the start of the day.

Skills

Excellent telephone manner

IT skills

Ability to work under pressure

Communication skills

Job description

We are a friendly NHS GP Practice in Vauxhall area (with three sister practices Grays Inn Medical Practice in Central London, Deleham Gardens Surgery and Fortune Green Practice in North London).

We are looking for an enthusiastic, hard working full-time medical receptionist/admin to join our friendly practice team.

Main duties of the job

You must have an excellent telephone manner, IT skills and be able to work under pressure and complete tasks efficiently.

About us

We are a team of friendly people who are supportive and caring of each other.

We are a patient centered practice with a good work ethic, being considerate and understanding of our patients\' needs to deliver high quality services.

We look forward to expanding our team.

Job responsibilities

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills ensure that patients with no prior appointments but who need urgent consultations are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription and Med3 requests and ensure that they are ready for collection by the patient within 48 hours or as advised.
• Advise patients of relevant charges for private (Non general medical services) services.
• Enter patient information on the computer as required.
• Patient notes and correspondence:
• Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
• Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Open premises at the start of the day when first to arrive, make all necessary preparations to receive patients.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Management team.
• Ensure all new registrations are entered onto the database.

Person Specification

Experience

• Experience of working with general public
• Experience of administrative duties
• Experience of working in a healthcare setting or primary care
• Experience of working with clinical system(s)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.