Medical Receptionist

NHS; Leeds; On-site; GBP 18,000 - 25,000; Part time

Job summary

A leading healthcare provider in Leeds is seeking a part-time Medical Receptionist to join their team. This role involves patient interaction and various administrative responsibilities, such as managing appointments and processing inquiries. Ideal candidates should have a GCSE in English and Maths, excellent communication skills, and experience in an administrative position. Join a supportive practice committed to delivering exceptional patient care in a fast-paced environment.

Qualifications

• Experience in an administrative role with high attention to detail.
• Ability to maintain confidentiality and excellent communication.
• Confident in building relationships with colleagues and patients.

Responsibilities

• Be the first line of contact for patients face-to-face and via phone.
• Manage appointment systems and handle patient requests efficiently.
• Provide clerical support including filing and data entry.
• Organize transportation and manage medication requests appropriately.

Skills

Attention to detail

Excellent communication skills

Time management

IT literate

Education

GCSE in English and Maths

Tools

Word

Excel

Outlook

Job description

A new opportunity has arisen for a Medical Receptionist to join our team. The vacancy is part time, working 20 hours per week.

Main duties of the job

Receptionists are the first line of contact with our patients. This is a varied role that includes face toface and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

About us

Our Practice covers a diverse, large area of North Leeds from Harehills to Moortown, with a patient population of around 21,000. The Practice has two new purpose-built buildings, one in Harehills and the other in Moortown.

We have 5 partners, 7 salaried Doctors, 1 pharmacist, 1 pharmacy technician, 6 Practice nurses and 4 Health Care Assistants. The clinicians are ably supported by a management and administration team and our reception team which is led by two reception supervisors. All staff are required to work across both sites.

Job responsibilities

JobTitle: Medical Receptionist

Location: Harrogate Road or Harehills Community Health Centre

Hours per week: We are recruiting 2 Medical Receptionist Vacancies - both will be working 20 hours per week covering the shifts set out below:

Shift 1:

• Monday 08:00-16:30
• Tuesday 09:00-14:00
• Thursday DAY OFF
• Friday 09:00-16:30

Shift 2:

• Monday 08:00-13:00
• Tuesday 13:00-18:00
• Thursday 09:00-14:00
• Friday DAY OFF

Reportsto: Reception Supervisor

DBSCheck: Enhanced Check

JobSummary

Receptionists are the first line of contact with our patients. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

Duties and responsibilities:

• Maintaining and monitoring the practice appointment system;
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Dealing with enquiries via email.
• Taking messages and passing on information for clinical and non-clinical staff
• Filing and retrieving paperwork, recording and receipting of petty cash.
• Processing repeat prescriptions in accordance with practice guidelines.
• Processing, all repeat medication requests sent in by patients using the various protocols in place.
• Collecting repeat prescription requests from post box and reception.
• Liaising with patients and chemists regarding queries and requests
• Ensuring repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
• Ensuring that patient queries on medication are highlighted to the relevant GP.
• Regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription.
• Accurate computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensuring incoming colleagues are fully briefed on any urgent or unresolved issues.
• Organising appropriate patient transport such as ambulances and taxis
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining a high level of confidence when dealing with Patient information and data in line with the Practice’s Confidentiality policies.

Health & safety:

Assist in promoting and maintaining your own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
• Undertaking periodic infection control training (minimum annually);
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

• Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Participate in any training programmes implemented by the practice as part of this employment, with such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

Strive to maintain quality within the practice by :

• Alerting other team members to issues of quality and risk
• Assessing own performance and take accountability for own actions, either directly or under supervision
• Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
• Working effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Person Specification

Special Requirements

• Adaptable and flexible skill set to succeed in fast paced changing business environment
• Strong self-motivation and a can-do attitude
• A strong commitment to equal opportunities

Qualifications

• GCSE in English and Maths

Experience

• Experience of working in an administrative role
• High level of attention to detail
• Excellent time management skills with the ability to prioritise effectively
• Excellent communication skills, both verbal and written
• Confidence to build relationships with colleagues and patients
• IT literate with a working knowledge of Word, Excel and Outlook
• Ability to maintain a high level of confidentiality
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.