Medical Receptionist

Houghton Medical Group; Houghton-le-Spring; On-site; GBP 18,000 - 22,000; Part time

Job summary

A local healthcare practice is looking for a part-time Medical Receptionist to manage the reception area, ensure efficient patient service, and handle administrative duties. Candidates should have good communication skills and some experience in a reception or admin environment. A good standard of education and IT proficiency are essential for this role.

Qualifications

• Experience working with the general public and in reception/admin work.
• Able to perform under pressure and manage time effectively.
• Confident, smart, and capable of using initiative.

Responsibilities

• Manage patient records and assist with general enquiries.
• Greet and direct patients, managing the flow in the reception area.
• Handle telephone duties and appointment system.

Skills

Excellent communication skills

Time management

Interpersonal skills

Polite telephone manner

Self-motivated

Education

Good standard of general education

Mathematics grade 4 or above

English grade 4 or above

NVQII in Customer Service or equivalent

IT Qualification

Tools

EMIS clinical system

Job description

We are looking for a highly motivated and experienced Medical Receptionist to join our Practice, to ensure that the reception area runs smoothly and efficiently. Providing a high level of service to patients, doctors, nurses and other members of the practice.

This vacancy is a part time post. For further information contact Joanna Morton.

Responsibilities

• Main duties of the job

• Management of medical records
• Administrative Duties
• Knowledge of EMIS Web desired but not essential, full training will be given.

About us

Houghton Medical Group is a long established GP Practice based in Houghton le Spring. We have 6 GP Partners and a full compliment of Admin and Nursing staff. We also have very close working links with other Practices in our PCN.

We are keen to recruit an additional member to our team, who can support us in providing an excellent standard of care to our patients.

Job responsibilities

JOB TITLE

RESPONSIBLE TO

PracticeManager

JOB PURPOSE

To ensure that the reception area runs smoothly and efficiently, providing a high level of service to patients, doctors, nurses and other members of the practice team.

Greet and direct patients and other visitors

Use of appointment system and monitoring flow of patients into consulting and treatment rooms, informing patients of any delays

Ensure that the patients without appointments but who need urgent consultation are seen in an appropriate manner liaising with the GP where necessary and signposting appropriately

Deal with general enquiries and complaints

Respond to needs of the clinical team

Register new patients and those seeking temporary cover, ensuring procedures are completed

Advise patients of relevant charges for non NHS services and accept payment

Enter requests for home visits onto the computer system including all relevant information and where necessary refer to the GP

Ensure that all requests for prescriptions are actioned the same day in line with practice protocols

Action requests for ambulance transportation

Give out test results in accordance with GP instructions

Ensure computer tasks are actioned on a daily basis

Ensure personal and practice emails are actioned on a daily basis

Ensure smooth running of the following day’s clinics by checking blood requests etc

At the end of the shift ensure any outstanding queries are handed over as necessary

Telephone Duties

Receive and make calls as required

Divert calls and take messages as appropriate

Signpost patients to the most appropriate service for their needs

Total familiarity with the telephone system

Management of appointment system

Ensure total familiarity with all appointment systems and clinics

Book appointments and reviews ensuring sufficient information is recorded to retrieve the correct patient record

Monitor effectiveness of the system and report any problems

Management of medical records

Ensure correspondence, reports, results etc are filed correctly into the electronic patient record

Tagging of new patient records as required

Entry of patient data onto the computer system

Deal with incoming mail from outside organisations and scan / attach to the patient record

Computer System

To be familiar with all aspects of the computer system keeping up to date with new tasks and developments

Familiarity with other IT systems such as Surgery Connect, AccuRx and E Consult

Promote use of the NHS App and support patients with set up if required

Adhere to practice security and confidentiality policies at all times

General

When required, open up reception at the start of day and make all necessary preparation to receive patients

Lock up reception at the end of day, ensuring practice area is totally secured

Observe health and safety guidelines at all times

General housekeeping - ensure reception, tea room and waiting areas are kept tidy

Any other reasonable duties as requested by the Practice Manager

Person Specification

Qualifications

• Good standard of general education
• Mathematics grade 4 or above
• English grade 4 or above
• Medical terminology training
• NVQII in Customer Service or equivalent
• IT Qualification

Experience

• Experience of working with the general public
• Experience of reception / admin work
• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Interpersonal skills
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality
• Experience of working within General Practice
• Knowledge of EMIS clinical system
• Knowledge of clinical coding and summarising

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.