Medical Receptionist

NHS; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in London is seeking a GP receptionist responsible for managing the front desk and providing excellent customer service to patients. Duties include scheduling appointments, managing patient records, and answering queries. The ideal candidate has strong communication and organizational skills, ideally with previous NHS experience. This is a full-time, permanent position with a salary of £13.85 per hour, offering opportunities for professional growth within a dedicated healthcare team.

Qualifications

• Previous NHS experience, preferably in a GP surgery.
• Ability to maintain confidentiality while working under pressure.
• Knowledge of basic medical terminology.

Responsibilities

• Managing patient records and scheduling appointments.
• Greeting and communicating with patients professionally.
• Answering phone calls and directing inquiries appropriately.

Skills

Communication skills

Organizational skills

Customer service

Interpersonal abilities

Tools

SystmOne

Job description

Job summary

GP receptionist's duties primarily revolve around managing the front desk and administrative tasks in a general practitioner’s office. They are often the first point of contact for patients, handling tasks like greeting patients, scheduling appointments, and managing patient records. They also play a key role in communication, answering phones, taking messages, and directing inquiries to the appropriate healthcare professional.

Patient Interaction & Communication

• Greeting patients – Providing a warm and professional welcome to patients and visitors.
• Answering phones – Handling incoming calls, taking messages, and directing calls to the appropriate staff.
• Scheduling appointments – Booking appointments for patients with doctors, nurses, or other healthcare professionals.
• Managing patient records – Ensuring patient information is accurate and up-to-date, including updating records and filing documents.
• Handling patient inquiries – Addressing patient questions and concerns, providing information about services, and assisting with forms.

Administrative & Clerical Tasks

• Managing patient records: Filing, retrieving, and maintaining both physical and electronic patient records.
• Processing prescriptions: Handling requests for repeat prescriptions and ensuring they are processed correctly.
• Managing correspondence: Handling incoming and outgoing mail, faxes, and other correspondence.
• Maintaining the reception area: Ensuring the reception area is clean and organized.

About us

Belgrave Medical Centre is a well-established NHS GP Practice. We believe it is our responsibility to help maintain people in good health rather than simply to treat them when they are ill. We work as a team of doctors, nurses and health visitors, linking to local community‑based psychiatric teams, other support teams, drug dependency groups, alcohol support services and social services.

The Practice values Compassion, Aspiration, Respect and Equality CARE.

In addition to treating minor ailments, we also provide specialist management of long‑term conditions including dedicated clinics such as health checks and baby clinics. We also provide an online service so that you can book an appointment or request a prescription at any time and from anywhere.

Details

• Date posted: 05 December 2025
• Pay scheme: Other
• Salary: £13.85 an hour
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A3959-25-0011
• Job location: 13 Pimlico Road, London, SW1W 8NA

Job responsibilities

• Answering phones and forwarding calls to the appropriate party, or taking down messages for forwarding later.
• Collecting patient information and providing it to relevant medical leads.
• Tracking availability and preparing patients before their appointments.
• Informing medical staff when a patient has arrived or is waiting.
• Ensuring that each patient has the proper documentation and sign‑in sheets.
• Handling correspondence and file transfers.
• Checking on medical staff throughout the day.

Person Specification – Experience Essential

• A medical receptionist needs a combination of strong communication, organisational, and technical skills, along with excellent customer service and interpersonal abilities. They should be reliable, adaptable, and able to maintain confidentiality while working under pressure. Key qualities include a positive attitude, problem‑solving skills, and the ability to work both independently and as part of a team.
• We are looking for a candidate with previous NHS experience, preferably in a GP surgery.

Person Specification – Desirable

• Medical Terminology:
  • Knowledge of basic medical terminology can be helpful in understanding patient needs and communicating with medical staff.
• Experience with Medical Software:
  • Familiarity with specific practice management systems like SystmOne can be an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Belgrave Medical Centre

13 Pimlico Road, London, SW1W 8NA

Employer's website

https://www.belgravemedical.co.uk/