Medical Receptionist

Glovers Lane Surgery; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare practice in the UK is seeking a dedicated receptionist to manage patient appointments and inquiries. The ideal candidate should possess strong customer service skills and a warm personality while ensuring confidentiality and support for the administration. This role involves multi-tasking in a fast-paced environment and a commitment to excellent patient care. Opportunities for training and career development are available as part of a collaborative team.

Benefits

Supportive work environment

Professional development opportunities

Contribute to community healthcare

Qualifications

• Experience in delivering patient or customer service.
• Experience of working in a team and accepting joint responsibility.
• Ability to prioritize workloads and manage time effectively.

Responsibilities

• Manage appointments and patient inquiries.
• Maintain confidentiality and support administrative functions.
• Ensure a welcoming environment for patients.

Skills

Customer service experience

Good communication skills

Organizational skills

Team player

Ability to multi-task

Tools

EMIS medical system

Microsoft Outlook

Microsoft Word

Job description

As a receptionist at our practice, you will be the first point of contact for patients, providing a warm and welcoming environment. Your responsibilities will include managing appointments, handling patient inquiries, and ensuring smooth communication between patients and healthcare professionals. You will play a crucial role in maintaining patient confidentiality and supporting the administrative functions of the practice.

Why Work With Us

• Supportive Environment: We foster a collaborative and supportive work culture where every team member is valued and encouraged to contribute to the practice's success.
• Professional Development: We offer opportunities for training and career advancement, helping you to grow and develop your skills within the healthcare sector.
• Impactful Work: By joining our team, you will have the opportunity to make a meaningful difference in the lives of our patients, ensuring they receive the best possible care.
• Inclusive Culture: We are committed to equality, diversity, and inclusion, creating a workplace where everyone feels respected and valued.
• Community Focus: Our practice is dedicated to serving the local community, and you will be part of a team that is passionate about improving healthcare outcomes for our patients.

Main duties of the job

Main responsibilities will include - Booking appointments for patients onto our clinical system, managing waiting room activities and interactions, ensuring requests for repeat prescriptions are managed, greeting patient and providing non clinical help and support, working closely with other members of extended healthcare team, contacting patients to improve the service given and ensure timely responses to appointments, immunisations etc, attending practice meetings, keeping up with mandatory training, b open, hones and trustworthy, reliable, flexible, tolerant of all people without discrimination.

About us

We are a hard working, busy, 5 part time partner practice with over 7500 patients, we employ 2 x part time salaried gp's, 1 ANP, 2 part time practice nurses, and 1 HCA. At present we have 8 part time receptionists and 2 admin/secretarial staff a deputy practice manager and a Practice Manager. The clinical system that we use is EMIS Web.

We have a collaborative and supportive work culture where every member of our team is valued and encouraged to contribute to the practice's success. We expect our patients to have a warm welcoming environment. We offer opportunities for training and career advancement, helping you to develop your skills within the practice.

Job responsibilities

Responsibilities including most of the following but not limited by the list

• Managing appointment templates for clinicians and admin staff
• Ensuring the primary objective of providing excellent levels of patient service
• Managing waiting room activities and interactions
• Ensuring requests for repeat prescriptions are managed appropriately, ensuring that scripts are being signed and that requests are being managed as expediently as possible.
• Greeting patients and providing non-clinical patient help and support
• Dealing with all patient enquiries in the reception area and on the telephone including making new and follow-up appointments on the appointments system.
• Ensuring the effective and efficient registering of new patients
• Ensuring the practice including the waiting room and reception area is kept tidy
• Ensuring timely and accurately handling of messages and ensuring unresolved or urgent matters are prioritised
• Ensuring efficient and effective opening and closing of the premises and that the phones are manned in the morning-afternoon and evening.
• Working closely with other members of extended healthcare team and offering support when needed.
• Contacting patients to improve the service given and ensure timely responses to appointments, immunisations etc.
• Liaising with hospital and booking patient appointments.
• Attending practice meetings and training courses as required. Participating in educations and learning activities arranged from time to time.
• Keeping up with mandatory training
• Supporting practice policies and protocols including health and safety and infection control.
• Delegation of tasks to the most appropriate professional.
• Be willing and able to put the needs of patients as the number one priority of the team whatever the circumstances: patient focus and empathy is vital
• Be open, honest, and trustworthy
• Be able to communicate sensitively, clearly, and effectively; both on the phone and face to face with the ability to remain calm supportive and courteous at all times.
• Be a team player and able to use initiative in prioritising a varied workload and able to support colleagues whenever required.
• Understand the confidential nature of the work and be prepared to follow the requirements of the practice confidentiality and data protection policies at all times.
• Be reliable, well-organised, able to follow work plans and protocols whilst being flexible and a good timekeeper.
• Comfortable using computer with a practical knowledge of MS word, Outlook - email and using the internet and be willing and able to develop new skills, full training on in-house systems will be given
• Able to communicate effectively with doctors and other medical staff whilst acting as the patients advocate when needed: using discretion but without taking unilateral extreme or inexplicable action
• Tolerant of all people without discrimination of any sort.

Qualifications

• Experience in delivering patient or customer service - comfortable dealing with people from all walks of life.
• Experience of working in a team and accepting joint responsibility.
• Experience of working in a fast moving and changing environment.
• Experience of effective multi-tasking.
• Ability to follow instructions, work plans and protocols.
• Time management of self and team.
• Demonstrably good at being organised.
• A warm personality - approachable
• Passionate about patient customer service, putting people at the heart of all we do.
• Ability to remain calm under pressure.
• Organised and able to prioritise workloads.
• Flexible, adaptable and reliable.
• Sense of humour
• Hardworking
• Confident
• Able to work for the benefit of the team
• Good record of work attendance.
• Required to apply for an enhanced Disclosure and Barring Service check DBS.
• Good verbal and written communication skills.
• Ability to use IT system i.e. outlook, word and EMIS medical system.
• Well organised.
• Self sufficient yet able to and willing to ask for help.
• Ability to elevate when required and to keep management and staff informed reporting up and down the line.

Experience

• Experience of customer service is a must
• Experience of working in a GP practice

Good communication

• Good interpersonal and communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.