Medical Receptionist

Supertemps Limited; Conwy; On-site; GBP 10,000 - 40,000; Part time

Job summary

A professional services firm in Conwy is seeking a Reception and Administration Officer. This role requires strong reception and administration skills in a busy environment, alongside excellent IT and communication abilities. Responsibilities include managing customer first contact, handling queries, and supporting the administration team. This temporary role offers 30–35 hours per week at £12.89 per hour, with the potential for a permanent position after 2–3 months.

Qualifications

• Strong reception and administration experience, ideally gained in a busy environment.
• Confident IT skills with the ability to pick up systems quickly.
• Excellent communication skills and the ability to deal with conflict calmly and professionally.
• A proactive, problem-solving mindset.
• Strong organizational skills and the ability to multitask.

Responsibilities

• Acting as the first point of contact for customers, providing a warm welcome.
• Managing digital triage queries and supporting patients with online systems.
• Handling enquiries, appointments, orders and samples efficiently.
• Using EMIS or similar clinical software daily.
• Working closely with the administration team and offering support as required.
• Maintaining a calm, solution-focused approach.

Skills

Reception experience

Administration experience

IT skills

Communication skills

Organizational skills

Tools

EMIS

Microsoft Outlook

Microsoft Teams

Microsoft Calendar

Job description

Looking to join a supportive organisation offering a competitive salary and the chance to make a real difference to the local community? This role offers the opportunity to bring your strong reception and administration skills to a fast-paced organisation while being part of a supportive and forward-thinking team.

Responsibilities

• Acting as the first point of contact for customers, providing a warm and professional welcome
• Managing digital triage queries and supporting patients to use new online systems
• Handling enquiries, appointments, orders and samples efficiently and accurately
• Using EMIS or similar clinical software, Microsoft Outlook, Teams and Calendar daily
• Working closely with the administration team and offering support as required
• Maintaining a calm, solution-focused approach and helping resolve issues in a positive manner

Qualifications

• Strong reception and administration experience, ideally gained in a busy environment
• Confident IT skills with the ability to pick up systems quickly (EMIS experience highly desirable)
• Excellent communication skills and the ability to deal with conflict calmly and professionally
• A proactive, problem-solving mindset and the ability to bring positivity to challenging situations
• Strong organisational skills and the ability to multitask

This is a temporary role for 2–3 months initially with potential to become permanent. You'll be working 30–35 hours per week (full days Monday and Friday 8:30–5:30 with some flexibility, plus one additional full day and one half day), starting on £12.89 per hour, office-based in Conwy, with a start date early January.

If you are looking for a dynamic role where you can make a genuine impact from day one, we want to hear from you.