Medical Reception Team Leader

Aspire; Liverpool; On-site; GBP 30,000; Full time

Job summary

A well-established GP practice in Liverpool seeks a motivated GP Practice Team Leader to oversee daily operations and manage the reception and administrative teams. The ideal candidate will have strong leadership skills, EMIS Web experience, and a commitment to fostering a positive, patient-focused culture. This full-time position offers a salary of £29,250 per annum with working hours Monday to Friday. Join our team and make a difference in patient care!

Qualifications

• Proven leadership or supervisory experience within a GP practice or primary care setting.
• Strong working knowledge and confidence with EMIS Web.
• Excellent organisational and communication skills.
• Ability to manage a busy workload and adapt to changing priorities.
• Professional, supportive, and proactive approach to teamwork.
• Strong IT skills, including Microsoft Office and NHS systems.

Responsibilities

• Lead and supervise the reception and administrative teams.
• Manage staff rotas for adequate cover across surgery opening hours.
• Oversee daily workflows for smooth operation.
• Use EMIS Web for appointments and reporting.
• Support the Practice Manager with data and performance monitoring.
• Handle escalated patient queries and complaints.
• Monitor and improve patient access and quality of service.
• Uphold confidentiality and information governance standards.

Skills

Leadership skills

EMIS Web experience

Organisational skills

Communication skills

IT skills

Tools

EMIS Web

Microsoft Office

Job description

GP Practice Team Leader

Location: Liverpool

Hours: Full-time, 37.5 hours per week (Monday–Friday, 8:00am–6:00pm with one late evening)

Salary: £29,250 per annum (equivalent to £15.00 per hour)

About the Role

We are working in partnership with a well-established GP practice in Liverpool who are looking to appoint an experienced and motivated Team Leader to join their management team. This is an excellent opportunity for someone with strong leadership skills and extensive EMIS Web experience to take on a key role in ensuring the smooth, efficient, and professional running of the practice’s daily operations. The successful candidate will lead and support the reception and administrative teams, fostering a positive and patient-focused culture within the surgery.

Key Responsibilities

• Lead and supervise the reception and administrative teams, providing training, guidance, and ongoing support.
• Manage staff rotas and ensure adequate cover across surgery opening hours.
• Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions.
• Use EMIS Web confidently for appointments, reporting, and problem-solving.
• Support the Practice Manager with audits, data reporting, and performance monitoring.
• Handle escalated patient queries and complaints in a professional and empathetic manner.
• Monitor and improve patient access and service quality.
• Uphold all confidentiality, information governance, and safeguarding standards.

Essential Requirements

• Proven leadership or supervisory experience within a GP practice or primary care setting.
• Strong working knowledge and confidence with EMIS Web.
• Excellent organisational and communication skills.
• Ability to manage a busy workload and adapt to changing priorities.
• Professional, supportive, and proactive approach to teamwork.
• Strong IT skills, including Microsoft Office and NHS systems.

Desirable

• Knowledge of QOF, recalls, and clinical reporting.
• Experience with patient triage systems and online access tools (e.g. AccuRx, eConsult).
• Understanding of NHS policies, compliance, and performance targets.

Application

If you have the relevant experience and are looking for your next leadership opportunity please apply online today — our team will be in touch to discuss your application.