Medical PA Oral Surgery

NHS; Stevenage; On-site; GBP 28,000 - 36,000; Full time

Job summary

A regional healthcare provider is looking for a Medical PA for Oral Surgery in Stevenage. The successful candidate will provide comprehensive administrative support to clinicians, manage patient inquiries, and demonstrate exceptional interpersonal skills. Qualifications include a secretarial qualification and NHS experience. This role ensures a flexible work-life balance within a team dedicated to delivering high-quality patient care.

Qualifications

• Demonstrable secretarial and administrative experience.
• Handling telephone enquiries.
• NHS experience preferred.

Responsibilities

• Provide administrative support to clinicians and their teams.
• Handle all patient enquiries via phone and email.
• Prioritize all incoming correspondence.

Skills

Excellent verbal/written and interpersonal skills

Ability to prioritise and work under pressure

Confidentiality and sensitivity of approach

Ability to work independently and as part of a team

Education

Educated to minimum GCSE level or equivalent

RSA III Pitman or equivalent secretarial qualification

Evidence of continuing development

Tools

Word

Excel

Access

Email

Job description

Go back East and North Hertfordshire Teaching NHS Trust

Medical PA - Oral Surgery

The closing date is 12 February 2026

We are recruiting for a Medical PA - Oral Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service and any other members of their team/s. The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work. To undertake these duties without direct supervision, working within broad procedural guidelines

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

• To provide the first point of reference for the clinicians and their team/s.
• Date stamp and prioritise all incoming correspondence, locate patient notes to respond and then deal with promptly bringing urgent correspondence to the clinicians attention at the earliest possible time.
• Tracking notes to relevant area/s and clinicians on Lorenzo as appropriate.
• To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.
• Deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
• The post holder will support the clinicians and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s. Retrieve patient records and coordinate all correspondence relevant to outsourcing.

About us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

• Educated to minimum GCSE level or equivalent
• RSA III Pitman or equivalent secretarial qualification
• In absence of AMSPAR, equivalent experience
• Evidence of continuing development

Previous Experience

• Demonstrable secretarial and administrative experience
• Handling telephone enquiries
• NHS experience
• Recent secretarial experience

Skills

• Excellent verbal/written and interpersonal skills
• Ability to prioritise and work under pressure
• Comprehensive understanding of patient needs
• Methodical and able to prioritise own workload
• Confidentiality and sensitivity of approach
• Ability to work independently and as part of a team
• Comprehensive understanding of patient needs

Knowledge

• Computer literacy including Word, Excel, Access & Email
• Organisational structures Lorenzo CIPTS or database knowledge
• Knowledge of Trust's Access Policy
• Some understanding of medical terminology

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Able to work with people at all levels of the organisation
• Ability to travel easily between trust sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

East and North Hertfordshire Teaching NHS Trust