Medical Education Support Administrator

East Kent Hospitals University NHS Foundation Trust; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare institution in Kent is seeking a Medical Education Support Assistant to provide administrative and clerical support within the Medical Education Department. The role involves enhancing the learner experience and managing classroom setups for training activities. Candidates should have over 2 years of administration experience and strong communication skills. This permanent position offers a full-time flexible working pattern with a salary range of £24,937 to £26,598 per annum.

Qualifications

• 2+ years recent administration experience in NHS, public service, educational environment, or customer service.
• GCSEs in English and Mathematics (Grade C minimum).
• Excellent communication skills both in writing and verbally.
• High-standard use of MS Office, accurate data input, and recording.
• Planning, organisational ability, and problem-solving skills.

Responsibilities

• Support the quality team across sites on projects that improve the learner experience.
• Provide quality assurance through clerical and administrative activity.
• Perform general office duties, including secretarial work.
• Set up teaching rooms and facilitate virtual and face-to-face teaching.
• Manage room bookings via the Bookwise system.

Skills

Administration experience

Excellent written and verbal communication skills

Digital literacy

Effective planning and organizational skills

Problem-solving skills

Education

GCSEs in English and Mathematics

Degree or NVQ Level 3/4 in Business Administration

Tools

MS Office

NHS Business World System

Job description

Job Summary

We are excited to welcome applications for the role of Medical Education Support Assistant (Centre, Quality Assurance, and Business Performance Support) within the Medical Education Department at East Kent Hospitals University NHS Foundation Trust. This is an opportunity for a motivated, enthusiastic, and vibrant individual to join our team and help shape and embed a strong educational framework within the Trust by providing consistent support to trainee doctors and medical students.

Based at Kent and Canterbury Hospital Education Centre and the Medical Education Quality Team, the post holder will first be the point of contact and will provide administrative, clerical, and physical support to both undergraduate and postgraduate education and training activities. Accuracy, relevance, and reliability are key elements, as is a technical ability to support all IT/AV equipment in the centre(s) (training provided where required).

Main Duties

• Actively support the quality team across sites on projects that improve the learner experience.
• Provide support for quality assurance through clerical and administrative activity.
• Perform general office duties, including secretarial work, visitor reception, and answering queries by email, phone, or in person.
• Set up teaching rooms and lecture theatres for meetings and study days; facilitate virtual and face‑to‑face teaching and meetings.
• Manage room bookings via the Bookwise system, acting as the main point of contact.
• Ensure all learners are fully inducted and informed, enabling them to maximise training opportunities.

Details

• Date posted: 02 December 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 per annum
• Contract: Permanent
• Working pattern: Full‑time, Flexible working
• Reference number: 344‑9940COR‑A
• Job locations: Kent and Canterbury Hospital
  Ethelbert Rd, Canterbury, CT1 3NG

Person Specification

Essential

• 2+ years recent administration experience in NHS, public service, educational environment, or customer service.
• GCSEs in English and Mathematics (Grade C minimum).
• Excellent written and verbal communication skills.
• Digital literacy – high‑standard use of MS Office, accurate data input and recording.
• Effective planning, organisational ability, and problem‑solving skills.
• Multitasking with the ability to switch between tasks due to disruptions and distractions.
• Awareness of Health Education England's Digital Capability Framework and its applications.
• Knowledge of Medical Education or Health Professional Training.

Desirable

• 2 years recent administration experience in public services or Higher Education.
• Degree or NVQ Level 3/4 in Business Administration or equivalent.
• Purchasing goods using the NHS Business World System.
• Creating databases.
• Minute‑taking skills.
• Understanding of the medical career path, including education and training.

Disclosure and Barring Service Check

This post requires a Rehabilitation of Offenders Act (Exceptions Order) 1975 submission for a Disclosure and Barring Service check.

Employer

East Kent Hospitals University NHS Foundation Trust

Kent and Canterbury Hospital
Ethelbert Rd, Canterbury, CT1 3NG

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/