Medical Administrator

Hereford Medical Group; Hereford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Hereford seeks a part-time Administration Support to assist the team at the Station Medical Centre. This role will involve managing patient calls and inquiries, maintaining patient records, and providing general assistance to clinicians. The ideal candidate will possess a good educational background, effective communication skills, and the ability to handle flexible work hours. Competitive hourly rate from £12.21 with potential increase after probation.

Benefits

25 to 30 days annual leave

On-site Occupational Health Services

Cycle to Work Scheme

NHS pension scheme with 14.38% employer contribution

Specsavers eVoucher

Access to Blue Light discount scheme

Qualifications

• Experience of dealing with medical paperwork.
• Experience of working in a public reception environment.
• Experience working with computer packages.

Responsibilities

• Handle contacts from patients and third parties courteously and efficiently.
• Support clinicians in their roles.
• Maintain the surgery premises to ensure safety and tidiness.

Skills

Attention to detail

Good communication skills

Ability to work independently

Ability to work under pressure

Education

GCSE in English and Maths or equivalent

European Computer Driving Licence - ECDL

Tools

EMIS clinical system

Microsoft Office

Job description

We are looking for a candidate to work part time (35 hours, Monday-Friday) and support our Administration team, based at Station Medical Centre.

The applicant will need to have a keen eye for detail, ability to work to process, complete work efficiently and within KPIs, possess a good telephone manor, have good communication skills, and be a team player who can also work well independently.

• Monday 08:30 - 12:30 |1 Hr Lunch | 13:30 - 17:00
• Tuesday 09:00 - 13:00 |1 Hr Lunch | 14:00 - 17:30
• Thursday 09:30 - 13:30 |1 Hr Lunch | 14:30 - 18:00
• Friday 10:30 - 13:30 |1 Hr Lunch | 14:30 - 18:00

Main duties of the job

Job Summary:

• Ensure that all contacts from patients and thirdparties, over the telephone and electronically, are greeted in a friendlyhelpful manner and handled courteously, efficiently and confidentially at all times.
• Ensure that all requests and enquiries are handledcourteously, efficiently and in line with practice policies and procedures.
• Ensure that the filing and recording of patientinformation both electronic and manual is promptly handled with care and inline with practice policies and procedures.
• Help to ensure that the surgery premises are keptsafe and tidy at all times.
• Support the clinicians in their role.
• Alert a supervisor or manager to any problems orconcerns from staff or patients when necessary.

Provide generalassistance to the practice team and project a positive and friendly image topatients and other visitors, either in person or via the telephone.

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees.

We place great value on our staff and offer many employee benefits, such as:

• 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
• On-site Occupational Health Services and support.
• Cycle to Work Scheme
• Access to a generous NHS pension scheme with 14.38% employer contribution.
• Specsavers eVoucher once per year
• Access to the Blue Light extensive discount scheme.

Our mission is provide highly quality and compassionate primary care.

Job responsibilities

Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch.

Person Specification

Qualifications

• A good standard of general education, including:
• English and Maths at GCSE level or equivalent.
• A demonstrable commitment to professional development
• European Computer Driving Licence - ECDL

Qualities/ Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Leadership and management

Experience

• Experience of dealing with medical paperwork
• Experience of working with computer packages
• Experience of EMIS clinical system
• Experience of working in a GP practice or other primary care environment.
• Experience of working in a public reception environment
• Experience of telephone switchboard operation

Knowledge/Skills

• Ability to work without direct supervision and determine own workload priorities

Other

• Flexibility of working hours - able to work at the desired times and HMG locationsExperience of Primary Care

£12.21 an hour£12.21 to £12.60/hour after probationary period