Matron (XR08)

Leeds Teaching Hospitals; Leeds; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Quality Matron to lead the nursing team within its Urgent Care Clinical Service Unit. The successful candidate will be responsible for strategic development, quality improvement, and education delivery while managing nursing resources and budgets. The role demands dynamic leadership and a commitment to high standards of patient care, ensuring compliance with clinical governance and fostering an inclusive team environment. Experience in strategic nursing is essential for this full-time role in Leeds.

Qualifications

• Evidence of Continuing Professional Development.
• Experience at senior level in nursing.
• Budgetary skills required.

Responsibilities

• Lead a multidisciplinary education program.
• Ensure the highest standard of clinical care is provided.
• Manage nursing resources and budgets within the CSU.

Skills

Change management

Strategic thinker

Excellent written and verbal communication

Political astuteness

Ability to organise and prioritise workload

Education

Degree level education

Registered Nurse (Level 1 or 2)

Job description

**Interviewsplanned for Wednesday 7th January 2026 AM**

TheUrgent Care Clinical Service Unit (CSU) is very excited to announce theintroduction to its senior nursing team of a full time Quality Matron,leading on CSU strategy development and delivery. We are looking for aknowledgeable, committed, and resilient senior registered Nurse to help leadand maintain our high standards, embed routine and oversee the day-to-daycare of our patients within the wider CSU.

Youwill strategically lead a team of Clinical Educators, and GovernanceCoordinators. Your main focus will be to ensure the development of theQuality and Safety Strategy and its application across Urgent Care. The postholder will also be responsible for leading the Education Team and developingand delivering the Education Strategy.

Thesuccessful candidate will also be responsible for leading a programme of workfocused on our core People Priorities and helping to shape a positive andinclusive culture within the CSU. This will include working alongside theTri-Team, Deputy Tri-team, HR and OD to drive, deliver and measure thesuccess in terms of improvements

Weare looking for a dynamic individual who will lead on all aspects of qualityimprovement and education within Urgent Care. The post holder will havein-depth specialist knowledge of Emergency & Acute care experience ofquality improvement methods with a proven track record for implementingchange.

Main duties of the job

Youwill be expected to lead a creative multi-disciplinary education program andlessons learned from patient safety events (PSIRF). The successful candidatewill have a proactive approach and commitment to improving patient experienceand to enhance staff, patient and public involvement in service changes.

Asa CSU, we are keen to recruit enthusiastic, motivated and passionateindividuals who share our commitment to provide excellent patient centredcare and experience. Our aim within the Urgent Care CSU is to assess,diagnose and treat patients efficiently and timely. We pride ourselves onhigh quality care, improving patient experience and lowering hospital lengthof stays for our patients.

Weadopt a non-judgemental approach providing excellent individualised care fromcommitted, approachable and knowledgeable staff. We ensure patients andfamilies are involved in the decision making wherever possible, are fullysupported, and well cared for throughout their attendance.

Wemake a promise to our patients that we will provide a department that isclean, tidy, and welcoming for all. Our staff have a dedicated work ethicproviding all patients with the highest level of dignity, privacy, andindividualised care.

Wehave excellent communications with all levels of the Multi-Disciplinary Team,and we adhere to trust policy to provide all the patients with the highestlevel of care and support throughout their time in our department.

About us

UrgentCare is based across two main sites of LTHT - The Leeds General Infirmary(LGI) and St Jamess University Hospital (SJUH), the CSU includes thefollowing areas/departments:

• Acute Medicine
• Leeds General Infirmary Hospital Site:
  • Adult Emergency Department (ED)
  • Paediatric Emergency Department (PED)
  • LGI Minor Injuries Unit (MIU)
  • LGI Extended Observation Unit (LEOU)
• St Jamess University Hospital Site:
  • Adult Emergency Department (ED)
  • SJUH Minor Injuries Unit (MIU)
  • SJUH Extended Observation Unit (JEOU)
  • GP Stream (OMG)
  • Same Day Emergency Care (SDEC)
  • J27: Acute Assessment Unit (AAU)
  • J28: Acute Assessment Unit (AAU)
  • High Observation unit (HOBs)
  • Primary Care Access Line (PCAL)
  • Remote Monitoring Virtual Ward (RMVW)

Eachteam is supported by a large Medical, Advanced Clinical Practitioner,Physician Associate workforce and business & admin.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Thejobholder will have overall responsibility for the management ofnursing/associated staff and the management of nursing resources/budgetswithin the CSU or a part of it. Thejobholder will be accountable for ensuring the highest standard of clinicalcare is provided within the wards and departments for which they areresponsible and ensure the principles of clinical governance are implementedat a local level. The jobholder willwork in partnership with the facilities department in ensuring high standardsof hospital cleanliness is maintained, embracing the principles outlined inthe Matrons charter.

Thejobholder will be easily identifiable to patients, provide strong leadershipthrough a visible presence and provide support, advice and assistancerequired by patients, their families and carers. The jobholder will also support theimplementation of the Patient Advice and Liaison Service (PALS), being afocal point for advice to patients and carers and local resolution ofcomplaints. Current services comprise wards and departments across UrgentCare. The jobholder has through Senior Sisters/Charge Nurses directmanagement of approx. 80 - 120 whole time equivalent nursing and supportstaff. The jobholder has direct linemanagement of the specialist nurses within the CSU or a part of it. Thejobholder is responsible for the management of nursing resources and ward anddepartment budgets.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Value for Money

Be responsible for the management ofhuman and material resources within the designated area and play a key rolein ensuring the CSU delivers a balanced budget.

Manage the delegation of ward/deptbudgets to Senior Sister/Charge Nurses and Nurse Specialists providingsupport and advice as required.

Ensure performance measures areimplemented to monitor/develop financial management at ward/dept level.

Be responsible for the allocation ofstaff to all areas, ensuring adequate staffing cover is provided on a dailybasis. Review nursing establishmentsto ensure skill mix reflects current workload requirements and representsbest use of resources.

Oversee the use of bank and agencystaff and monitor expenditure to ensure financial balance is achieved. Assess the impact of extra hours worked bystaff on their performance and the needs of the service.

Review trends on expenditure andactivity accordingly and action to be taken.

Quality of Care/Clinical Governance

Work with members of the ClinicalManagement Team (CMT) to deliver high quality, timely health care. Contribute to the implementation ofNational Service Frameworks (where applicable) and National Policy.

Work closely with SeniorSisters/Charge Nurses to secure and ensure the highest standard of clinicalcare is provided within available resources.

Work in conjunction with ClinicalDirectors, business managers and other CMT staff to ensure national patientaccess targets are met.

Support bed management processeswithin the CMT.

Ensure processes at Ward/Deptencompass measures to ensure smooth transition of patients through the carepathway, for example, timely admission and discharge processes, nurseinitiated discharge (where appropriate).

Ensure that clinical governanceprocesses at ward and department level encompass measures to ensure thequality of the fundamental and essential aspects of care within the CMT. Play a leading role in clinical benchmarking,using the Essence of Care toolkit, ensuring examples of good practice areshared.

Ensure nurses work within the TrustNursing Policy and Practice Guideline framework. Lead developments in practice throughpolicies and guidelines and support others in this process.

Communicate effectively throughdaily contact with ward/dept staff.

Be responsible for the monitoringand auditing of standards of care. These standards will include areas such ascleanliness, quality of food and nutrition and the prevention and control ofhospital acquired infection.

Ensure appropriate environments andinfrastructure for patient care is provided, with support from a namedFacilities Manager.

Deliver a quality service throughsetting and monitoring clinical and non-clinical performance standards,working in collaboration with housekeeping staff, catering, laundry,portering and clerical staff.

Working with members of the CMTs,play a leading role in the management of clinical and non-clinical risk inthe speciality contributing to the development of a live risk register. Ensure risk assessments are undertaken inall areas in accordance with Trust policy and develop action plansaccordingly.

Ensure clinical and non-clinicalincidents are reported in accordance with Trust policy and agree actions inresponse to these.

Maintain a safe working environment,being aware of the requirements to comply with Health and Safety regulations.Ensure equipment is maintained according to manufacturers specifications andnecessary repairs are undertaken. Ensure staff are trained and supervisedwhere appropriate in the correct use of equipment.

Address the concerns of patients andservice users and respond to their suggestions for local qualityimprovements. Lead the investigation and management of complaints throughlocal resolution and in accordance with the Trust complaints procedure,liasing with the Patient Relations department where necessary.

Support the implementation of aPatient Advice and Liaison Service (PALS), being a focal point for advice topatients and carers and local resolution of complaints.

Ensure patient records are completedin accordance with the NMC guidelines for records and record keeping (2002)and make arrangements to audit this.

Champion the development of nursingpractice.

Working with Deputy Chief Nurse(s)and the Nursing Directorate to ensure the implementation & delivery ofthe Nursing Strategy.

Act in accordance with the Nursing& Midwiferys or Health and Care Professionals Councils Code of Conduct

Education and Training

Ensure that Senior Sisters/ChargeNurses and Nurse Specialists acquire and maintain an appropriate repertoireof management and clinical skills to develop their competencies in line withagreed personal development plans.

Ensure nursing staff maintainmandatory training requirements relevant to their speciality in accordancewith Trust policy.

Undertake Senior Sister/ChargeNurse/Nurse Specialist staff appraisals and ensure all staff have personaldevelopment plans in accordance with Trust policy and support other seniornursing staff in this process.

Promote evidence-based practicewithin wards and departments. Support staff in undertaking research/projectwork.

Co-ordinate with thepost-registration education commissions for the CMT, influence content ofprogrammes delivered through Professional Development.

Work with the universities to ensureappropriate learning.

Ensure implementation of Trust studyleave policy.

Leadership

Provide a focus for the day-to-dayprofessional leadership of nursing and midwifery and support staff within thewards/depts. Accountable for andsupport Senior Sisters/Charge Nurses/Nurse Specialists in providing visibleand credible nursing and midwifery leadership in their individual areas ofresponsibility.

Act as a positive clinical rolemodel through the provision of support and advice to staff. Lead by examplethrough visible leadership to motivate and empower others.

Have day to day responsibility,through the Senior Sisters/Charge Nurses/Nurse Specialists of the nursing andmidwifery and direct care teams in the wards/depts. Ensure that appropriatearrangements are in place to set objectives, monitor performance, agree andreview development needs, (both personal and professional) and to provideleadership, support and motivation to help immediate subordinates and othersto understand and achieve the required results.

Ensure effective workingrelationships and communication is maintained between all grades of staff andprofessional groups within the designated area, working within amultidisciplinary team.

Facilitate the provision of clinicalsupervision to staff and support staff in arranging mentorship whereappropriate.

Assess the impact of the investmentin nursing staff personal development plans.

Provide nursing leadership to CMTsin partnership with Nurse Specialists and Nurse Consultants to develop newroles/ways of working.

Work with the Nursing Directorate,keep under review the roles of registered nurses and promote the developmentof nurses undertaking the CNO Ten key skills as considered appropriate.

Support the development of thesupport worker as appropriate.

Ensure appropriate management of thenursing workforce. Manage performance, sickness absence and staff capabilityin accordance with Trust policy.

Support Senior Sisters/ChargeNurses/Nurse Specialists in the recruitment and selection process. Ensuresystems are in place for induction and preceptorship.

Participate in and where requiredlead nursing initiatives within the CMT and within the Trust.

Additionally, the following are core values which relate specifically to thispost:

• Commitment to collaborate teamworking across disciplines, specialities, teams, groups and the Trust.
• Commitment to ensure the Trustplays a full part in contributing to Leeds city-wide reconfigurationprogrammes, including tackling health inequalities
• Commitment to ensure high qualityevidence-based care is delivered.

Pleaseread the attached job description

Person Specification

Qualifications

• Registered Nurse (Level 1 or 2), Registered Midwife or Registered Allied Health Professional qualification (as appropriate)
• Evidence of Continuing Professional Development
• Degree level education
• Willing to undergo training in relation to post
• Complaints management & Performance management
• Project management

Experience

• Experience at senior level in nursing
• Understanding of Specialty
• Budgetary skills
• Understanding of the underlying social, political land historical factors shaping local and national realities of health services
• Understanding of the politics with both a small and large p of the health and social care context
• Knowledge of the following: Nursing Strategy Making a Difference Performance Management NHS Plan Modernisation Agenda Complaints Management Essence of Care - benchmarking

Skills & behaviours

• Change management
• Strategic thinker
• Uses a range of influencing strategies to bring about change in modernising services
• Clarifies complexity
• Articulates a compelling vision of change
• Places a focus on improving performance
• Sets boundaries for accountability
• Is confident in own ability
• Demonstrates resilience
• Empowers others allowing freedom with accountability
• Excellent written and verbal communication skills
• Ability to organise and prioritise own and others workload
• Drive for results
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
• Political astuteness
• Holds to account

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.