Matchday Safety Steward – Customer-Focused Crowd Control

Stoke City Football Club; Hempstalls; On-site; GBP 40,000 - 60,000; Part time

Job summary

A professional sports club in the United Kingdom is looking for Safety Stewards to ensure a safe and enjoyable experience for visitors at matchday events. You will provide exceptional customer service, uphold safety protocols, manage crowd control, and assist with parking operations. The ideal candidates should possess effective communication skills, situational awareness, and be physically fit. Casual positions are available with training provided, including achieving Level 2 in Spectator Safety.

Qualifications

• Ability to communicate effectively with diverse individuals and groups.
• Navigate and resolve challenging and pressured situations.
• Maintain situational awareness in large crowds.

Responsibilities

• Deliver exceptional customer service at all stages of crowd interaction.
• Uphold safety protocols as per training guidance.
• Manage crowd control inside and outside the stadium.

Skills

Effective communication

Situational awareness

Conflict resolution

Physical fitness

Professional demeanour

Job description

A professional sports club in the United Kingdom is looking for Safety Stewards to ensure a safe and enjoyable experience for visitors at matchday events. You will provide exceptional customer service, uphold safety protocols, manage crowd control, and assist with parking operations. The ideal candidates should possess effective communication skills, situational awareness, and be physically fit. Casual positions are available with training provided, including achieving Level 2 in Spectator Safety.