Matchday Hospitality Supervisor

CH&CO; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a confident Hospitality Supervisor to manage operations at the premium lounges on matchdays at Charlton Athletic Football Club. This role involves overseeing service delivery, leading a motivated team of bar staff and waiters, and ensuring an exceptional experience for guests. Ideal candidates will have experience in hospitality or customer service, and possess strong leadership and communication skills.

Qualifications

• Proven experience in hospitality or events management.
• Strong supervisory skills with the ability to lead a team.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee hospitality lounge operations on matchdays.
• Lead and motivate bar staff and waiters.
• Serve as the key contact for staff and guests.

Skills

Leadership skills

Customer service excellence

Event management experience

Job description

Ch&Co is looking for confident and committed Hospitality Supervisors to lead operations in our premium lounges on matchdays at Charlton Athletic Football Club. This is an exciting opportunity to be part of the matchday buzz, ensuring guests enjoy a seamless and memorable hospitality experience.

Your Role

As a Hospitality Supervisor , you'll be responsible for managing a specific lounge or suite on matchdays, ensuring the smooth running of service and leading a team of bar staff, and waiters. You'll be the key point of contact for both staff and guests, delivering first-class service from pre-match to post-match.

Key Responsibilities

• Oversee set-up, service delivery, and close-down of your designated hospitality lounge.
• Lead and motivate a small team, ensuring high standards of customer service and professionalism.
• Act as the main point of contact for VIPs, guests, and back-of-house coordination.
• Liaise with catering and bar teams to ensure smooth and timely service.
• Monitor cleanliness, presentation, and ambience throughout the event.
• Handle any guest queries or issues efficiently and professionally.
• Ensure compliance with health and safety and club standards.

What We're Looking For

Experience in hospitality, events, or customer service (supervisory experience ...