Matchday Hospitality Supervisor

Compass Group; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality service provider is looking for motivated Hospitality Supervisors to lead operations on matchdays at a prominent football club. Responsible for overseeing hospitality lounges, leading teams, and ensuring exceptional guest experiences, candidates should have hospitality experience and excellent communication skills. Available to work weekends and evenings, this role is perfect for those who thrive in a fast-paced environment.

Qualifications

• Experience in hospitality, events, or customer service (supervisory experience desirable).
• Excellent communication and leadership skills.
• Well-presented, professional, and guest-focused.
• Ability to stay calm under pressure and problem-solve on the go.

Responsibilities

• Oversee set-up, service delivery, and close-down of the designated hospitality lounge.
• Lead and motivate a small team, ensuring high standards of customer service.
• Act as the main point of contact for VIPs and guests.
• Liaise with catering and bar teams for smooth service.
• Monitor cleanliness, presentation, and ambience during events.
• Handle guest queries or issues efficiently and professionally.

Skills

Experience in hospitality

Excellent communication skills

Leadership skills

Problem-solving ability

Job description

Overview

Ch&Co is looking for confident and committed Hospitality Supervisors to lead operations in our premium lounges on matchdays at Charlton Athletic Football Club. This is an exciting opportunity to be part of the matchday buzz, ensuring guests enjoy a seamless and memorable hospitality experience.

Your Role

As a Hospitality Supervisor, you'll be responsible for managing a specific lounge or suite on matchdays, ensuring the smooth running of service and leading a team of bar staff, and waiters. You'll be the key point of contact for both staff and guests, delivering first-class service from pre-match to post-match.

Key Responsibilities

• Oversee set-up, service delivery, and close-down of your designated hospitality lounge.
• Lead and motivate a small team, ensuring high standards of customer service and professionalism.
• Act as the main point of contact for VIPs, guests, and back-of-house coordination.
• Liaise with catering and bar teams to ensure smooth and timely service.
• Monitor cleanliness, presentation, and ambience throughout the event.
• Handle any guest queries or issues efficiently and professionally.
• Ensure compliance with health and safety and club standards.

What We're Looking For

• Experience in hospitality, events, or customer service (supervisory experience desirable).
• Excellent communication and leadership skills.
• Well-presented, professional, and guest-focused.
• Ability to stay calm under pressure and problem-solve on the go.
• Availability to work weekends and evenings in line with home fixtures.