Master Technician HVE

Citygate Automotive Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive service provider in London is seeking an Accredited Master Technician. The role involves diagnosing vehicle issues, completing scheduled servicing, and mentoring less experienced team members. The ideal candidate will have a Level 3 qualification and a full UK driving licence, alongside a strong customer service focus. This position offers a variety of employee benefits including in-house training and competitive holidays.

Benefits

Access to in-house training academy

Internal career progression opportunities

High street discounts

Wellbeing portal

Qualifications

• Level 3 qualified vehicle technician required.
• Excellent problem-solving skills.
• Strong customer service focus.

Responsibilities

• Complete scheduled vehicle servicing per manufacturer guidelines.
• Conduct diagnostic activities for vehicle issues.
• Provide outstanding customer service.
• Provide outstanding customer service.

Skills

Level 3 vehicle technician qualification

Excellent problem-solving skills

Strong attention to detail

Customer service focus

Ability to communicate technical information

Outstanding organisation and time management

Education

Full UK driving licence

MOT Tester certification

Job description

Permanent

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.

Role overview

We are seeking an Accredited Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.

Key responsibilities

Your key responsibilities as a Master Technician be:

• Complete scheduled vehicle servicing in line with manufacturer guidelines
• Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
• Liaise directly with customers and service advisors, providing outstanding customer service
• Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements
• Participate in ongoing training and development to ensure product and service knowledge is up to dateContribute to local and companywide process improvements and innovations
• Mentor and provide guidance to apprentice technicians, where applicable

About You

As a Master Technician, you will ideally have the following skills and attributes:

• Level 3 qualified vehicle technician with a full UK driving licence
• Excellent problem-solving skills and strong attention to detail
• MOT Tester certification would be useful but isn't essential
• A strong customer service focus with the ability to communicate technical information to a non-technical audience
• Outstanding organisation and time management skills with the ability to work to deadlines
• Excellent problem-solving skills and strong attention to detail

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme