Massage Therapist, Covent Garden

Lush; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cosmetics company in Greater London seeks enthusiastic Spa Therapists to provide exceptional treatments. The ideal candidate holds an NVQ Level 3 in Beauty Therapy or equivalent, and is passionate about delivering high-quality customer service. Candidates will undergo extensive training and enjoy numerous employee benefits including discounts and flexible hours.

Benefits

50% staff discount on products and treatments

28 days holiday allowance

Flexible rolling rotas

Qualifications

• Experience in performing body massages and facials.
• Strong commitment to delivering excellent customer service.
• Ability to follow routines for spa treatments.

Responsibilities

• Perform Lush Spa Treatments while maintaining high standards.
• Book and upsell treatments using our booking system.
• Support the day-to-day running of the spa.

Skills

Customer service excellence

Full-body massage

Passion for Lush brand

Education

NVQ Level 3 in Beauty Therapy or equivalent

Job description

Description

Full time and part time positions available. Weekend availability required.

Who we are

At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we’re passionate about improving your sense of well‑being, so you can feel your best self. We believe our spa treatments are more than skin deep; they’re a vital self‑care ingredient.

Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi‑sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance.

August 2024 marked Lush’s return to Covent Garden, the shopping and entertainment epicentre of London’s West End. Covent Garden never misses the opportunity to put on a show, it’s time for you to take centre stage and join the Lush Spa! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a brand new Lush Spa.

Good to know

Start date & Onboarding

The successful candidate will complete 10 days of onboarding at their assigned location. The onboarding period will allow them to learn about the brand, meet their colleagues, and begin training.

Training

Upon completion of the onboarding period, you will attend a 6‑week training course at the Lush Spa Training Center in Poole, Dorset. This training period will run Monday through Friday and you will learn our core treatments.

Travel expenses to and from Poole will be covered by LUSH. Additionally, accommodations in Poole will be provided for the duration of your stay.

Training dates will be discussed during the phone interview.

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Responsibilities

• Performing Lush Spa Treatments following set routines and standards
• Representing the Lush Spa on the shop floor and across the business
• Looking after clients' experiences, making sure their journey runs smoothly
• Supporting the day-to-day running of the spa
• Booking and upselling treatments using our booking system
• Maintaining high standards in the spa (cleanliness, presentation, hygiene…)
• Being responsible for your own wellbeing using the available tools that are provided
• Keeping product & treatment knowledge up to date
• Supporting stock control

Skills & Experience

• An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
• Practical work experience within a similar role performing body massages and facials.
• Passionate about delivering excellent customer service and treatments.
• Passionate about representing the LUSH brand, ethics and products both on the shop floor and in the Spa.

Benefits

What’s in it for you?

We believe in investing in our Therapists. Bespoke in‑house training will be provided and supported by your Spa Manager, where you’ll learn and receive certification of Lush’s accredited treatments. Becoming a LUSH Spa Therapist provides you with the opportunity to create a magical career whilst being trained to the highest level, allowing you to further develop core massage skills through our innovative treatments.

At Lush we understand Therapist’s time and dedication to their client is a vital part of the role, therefore we support a maximum of 5.5 hours of massage per day, allowing you time to enjoy and perform at your best.

Employee Benefits

• Fantastic in‑house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
• Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
• Enjoy 2 complimentary products of your choice per month
• Available free hand‑care and mouth‑care products during shifts for Spa Therapists
• Team bonus scheme based on the overall sales of the store and spa
• Pension scheme
• Birthday Day Off
• 28 day holiday allowance (calculated on a pro‑rata basis)
• Supportive parental leave scheme – 6 months of full pay (primary caregiver)
• Financial childcare support on return to work (depending on contracted hours)
• Cycle to work scheme
• Free Spa Therapist tunic
• Employee assistance programme provided by Health Assured
• Access to an online learning community
• Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
• Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
• Flexible rolling rotas – Shift patterns will vary from morning and afternoon / evening shifts (including weekends and bank holidays).
• Productivity‑based bonus scheme.