Margin Services Operations Service Delivery Associate

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global financial services firm is seeking a Margin Services Operations Service Delivery Associate in Bournemouth, United Kingdom. The role involves managing client queries within Margin Services, maintaining operational service levels, and providing analytical support. Strong communication, problem-solving, and time management skills are essential, along with a proactive approach to improving operational processes and a high degree of independence. Experience in collateral or derivatives is preferred.

Qualifications

• Experience within collateral or derivatives is preferred.
• Ability to understand complex models within the financial sphere.
• Self-motivated and able to work independently.

Responsibilities

• Manage client queries related to the Margin Services function.
• Monitor and maintain operational service levels for clients.
• Utilize data to provide analysis to clients for improvement.
• Develop networks of internal stakeholders.
• Support audit and compliance deliverables.
• Prepare materials for employee recognition and strategy sessions.

Skills

Strong verbal and written communication skills

Effective client management skills

Excellent attention to detail

Problem-solving

Data analysis

Strong time management skills

Self-motivated

Job description

As a Margin Services Operations Service Delivery Associate within the Margin Services Operations Service Delivery team, you will have the opportunity to promote strategic initiatives that shape the future of our business and contribute to the success of our Global Operations. You will collaborate with stakeholders across Securities Services to maintain high standards of operational service levels for the Margin Services Business.

Responsibilities

• Manage incoming and outgoing client queries related to the end-to-end Margin Services function.
• Proactively monitor and maintain operational service levels for clients, owning operational escalations from identification through to remediation.
• Utilise available data to provide meaningful analysis to clients to highlight areas for improvement within their operating model.
• Partner with Relationship Management and Client Service teams to deliver client service reviews and due diligence workshops.
• Develop excellent networks of internal stakeholders across the business.
• Contribute to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where required.
• Support audit, regulatory and compliance deliverables; helping to drive action plans and deliverables as required.
• Co‑ordinate team activities and prepare materials for town halls, employee recognition, and strategy working sessions.
• Collect and maintain internal resources and documentation on collaboration sites such as SharePoint.
• Participate in collaborative initiatives with team members and management, looking for ways to continually simplify, improve, and add value to existing operational processes.
• Provide reporting, analytical, communications and project support to MS Operations management.
• Strong verbal and written communication skills for clear executive messaging.
• Effective client management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem‑solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self‑motivated, tenacious and able to work with high degree of independence.

Qualifications

• Strong verbal and written communication skills for clear executive messaging.
• Effective client management skills, and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem‑solving and data analysis.
• Strong time management skills, and ability to prioritise and work under pressure.
• Self‑motivated, tenacious and able to work with high degree of independence.

Preferred Qualifications

• Experience within collateral or derivatives.