Manufacturing Client Services Manager

Holt Engineering; Fareham; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading engineering firm is seeking a Manufacturing Client Services Manager in Fareham. The ideal candidate will have experience in account management and customer service, exceptional communication skills, and proficiency in MS Office. Responsibilities include managing customer contacts, coordinating with internal teams, and resolving delivery issues. This role offers a salary of £30,000 - £35,000 per annum with excellent benefits.

Benefits

24 days of annual leave

Free onsite parking

Maternity/paternity support

Discounts on 100s of brands

Pension Scheme

Early Finish Fridays

Monthly Treats and Events

Employee Referral Bonuses

Dress down Fridays

Qualifications

• Previous experience in Account Management and/or customer service role.
• Excellent communication skills.
• Excellent PC skills, including MS Office.
• Confidence in preparing and presenting data to customers.
• Planning and prioritisation skills.

Responsibilities

• Act as primary contact for assigned customers, including site visits.
• Develop and maintain plans to meet customer and business needs.
• Manage repeat orders and contract reviews to ensure capacity.
• Coordinate with Purchasing to secure timely material delivery.
• Support Engineering with tasks such as BOM loading/checking.
• Resolve issues affecting delivery schedules or commitments.
• Promote sales and prepare/negotiate quotations for key customers.
• Liaise with internal departments to address technical issues.

Skills

Account Management

Customer Service

Communication Skills

PC Skills (Excel, Word, PowerPoint)

Planning and Prioritisation

Job description

Overview

Role: Manufacturing Client Services Manager
Location: Fareham
Contract: Permanent
Salary: £30,000 - £35,000 per annum DOE

What’s in it for you?

• 24 days of annual leave
• Free onsite parking
• Maternity/paternity support
• Perks at work (Discounts on 100s of brands)
• Pension Scheme
• Early Finish Fridays
• Monthly Treats and Events
• Employee Referral Bonuses
• Dress down Fridays

What will you be doing as a Manufacturing Client Services Manager?

• Act as primary contact for assigned customers, including site visits
• Develop and maintain plans to meet customer and business needs
• Manage repeat orders and contract reviews to ensure capacity, materials, and engineering support
• Coordinate with Purchasing to secure timely material delivery
• Support Engineering with tasks such as BOM loading/checking in the MRP system
• Resolve issues affecting delivery schedules or commitments
• Promote sales and prepare/negotiate quotations for key customers
• Liaise with internal departments to address technical or delivery issues
• Perform other related duties as assigned by management

What do you need?

Essential:

• Previous experience in Account Management and/or customer service role
• Excellent communication skills
• Excellent PC skills, including MS Office, especially Excel, Word, and PowerPoint
• Confidence in preparing and presenting data to customers
• Planning and prioritisation skills

Desirable:

• A sound understanding of a CEM environment
• Knowledge of electronics production techniques
• Experience using MRP systems

What is the next step?

If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss the Manufacturing Client Services Manager role in Fareham.

Job ID Number: 95636

Division: Commercial Division

Job Role: Manufacturing Client Services Manager

Location: Fareham