Mandarin speaking Client Support Officer

Language Matters; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An environmental NGO in central London is seeking a skilled Mandarin speaking Regulatory Administrator and Client Support Officer. This hybrid role involves being the main contact for clients, ensuring accurate documentation, and managing project files. The ideal candidate will be fluent in Mandarin and English, with experience in client relations and strong administrative skills. This position offers a chance to make a meaningful impact while working in a supportive environment.

Qualifications

• Fluent in Mandarin, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in client-facing roles in international institutions.

Responsibilities

• Act as the main point of contact for clients and stakeholders.
• Ensure accuracy and efficiency in documenting product materials.
• Maintain and update project files and documents.

Skills

Client communication

Problem solving

Administrative support

Fluency in Mandarin

Fluency in English

IT skills (Excel, PowerPoint, Outlook, Adobe)

Organizational skills

Attention to detail

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Adobe

Job description

A remarkable organisation that aims to secure a sustainable environment on a global level is looking for a skilled Mandarin speaking Regulatory Administrator and Client Support Officer. This is a permanent contract to start ASAP, working 35 hours per week on a hybrid scheme, from the office in central London 50% of the time and from home 50%.

Your responsibilities will include:

• Being the main point of contact for clients and stakeholders, ensuring smooth communication at all times
• Ensuring all product materials are accurate and are documented efficiently and correctly on the database
• Maintaining and updating all project files and project documents

About you:

In order to succeed in this role as, you will need a solid background in client communication, problem solving, and administrative support, ideally within an NGO or international institution. You will be self‑motivated, dynamic and will be able to take initiative in order to achieve the desired results in this rewarding role. You will be required to be fluent in both Mandarin and English, as you will be interacting with clients in the Latin America region. This vacancy would be suitable for a professional and dedicated Mandarin speaker who is seeking to develop within a respected organisation where you can really add value to your role as well as make a difference to the environment.

Profile:

• Required to be fluent in Mandarin, written and spoken
• Additional fluency in English, both written and spoken
• Previous experience in client facing roles, customer support or customer service within a large/international institution, governmental, regulatory or otherwise
• Previous skills in organisation, administration, project coordination or data entry are essential
• Exceptional IT skills, especially in Microsoft programs (Excel, PowerPoint, Outlook) and Adobe
• Demonstrable skills in client‑focussed, but administrative and process‑driven roles
• Able to work well in a fast‑paced environment as well as independently
• High levels of accuracy

To apply, please send your CV in English and in Word format to Marie‑Anne.
languagematters is acting as an employment agency in relation to this vacancy.