Manchester - Permanent STARS Relief Front of House, Brand Ambassador,

Securitas; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security service provider is seeking an experienced Front of House Brand Ambassador in Manchester. The role involves providing high-end customer service, managing a vibrant reception area, and supporting overall client satisfaction. Ideal candidates will have exemplary customer service skills, strong communication, and a full UK driving licence. This full-time position includes diverse responsibilities in a corporate environment and offers a variety of company benefits.

Benefits

Company pension and advice

Discounted gym memberships

Life assurance scheme

Wellness advice and support

Qualifications

• British National (No-dual nationality).
• SC clearance required - support to gain will be provided.
• Flexible professional and adept at working under pressure.

Responsibilities

• Meet and greet all staff visitors and contractors in a professional manner.
• Deliver a high-end customer focused experience.
• Build strong rapport with customers including clients and contractors.

Skills

Exceptional Customer service skills

Outstanding written verbal and oral communication skills

Customer oriented with a passion for high-level service

Computer literate

Working knowledge of administrative computer packages such as MS Office

Education

5 year checkable history

Job description

We have a fantastic and exciting opportunity for an experienced Front of House Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the Manchester area.

STARS at Securitas provide a two roles in one service to our clients their staff visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services Front of House Concierge Facilities Office Management / Coordination Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Schedule

• 48 hours per week
• 5 days over 7 (weekends included)
• 13.15 Per Hour
• Due to the nature of the role a full UK driving licence and access to your own vehicle are required.
• Various start and finish times site dependant

Responsibilities

• Meet and greet all staff visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception lobby office etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager Office Manager etc.) to ensure the office and / or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff visitors contractors etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values brand identity and culture of both
• Patrolling
• Data monitoring
• General Security duties
• Locking and Unlocking premises
• Liaising with clients / tenants /
• Attending to alarms
• Inductions for staff / visitors

Qualifications: Essential Criteria

• British National (No-dual nationality)
• SC clearance required - we will assist to gain
• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Due to the nature of the role a full UK driving licence and access to your own vehicle are required.

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

• Highest quality personal appearance
• Flexible professional and adept at working under pressure
• Outstanding written verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service Front of House Concierge Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity vigilance and helpfulness which Securitas prides itself

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support including financial emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands online shopping holidays days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISAs
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100s of eLearning courses
• Accredited courses by C&G ILM IOSH and SIA
• Leadership Development programs both local and global

Remote Work: No

Employment Type: Full-time

Key Skills

Sales Experience, Marketing, Customer Service, Google Docs, Serving Experience, Retail Sales, Android, Product Demos, Event Planning, Events Management, Event Marketing, Dancing

Experience: years

Vacancy: 1