Manager, Operational MI and Business Insights

HSBC Group; City of Westminster; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading banking institution in the UK seeks an Operational MI and Business Insights Manager. This role involves driving data-focused decisions, optimizing processes, and developing reporting systems. Candidates should have a strong proficiency in data reporting tools and be self-motivated team players. The position offers a hybrid work environment, requiring office presence two days per week, and emphasizes collaboration across functions to enhance efficiency in client experience.

Qualifications

• High level of proficiency in data reporting and visualization tools.
• Aptitude for framing business questions in analytic terms.
• Self-motivated, team player with a professional demeanor.
• Strong initiative and intellectual curiosity.

Responsibilities

• Assist in driving data-focused recommendations through analytics.
• Support the review of processes for optimization.
• Help construct proprietary datasets for insights.
• Work collaboratively on technology/digital solutions.
• Create high-quality internal reports for stakeholders.
• Assist in managing offshore team objectives.

Skills

Data reporting

Visualization tools (Tableau, PowerPoint, Excel, SQL)

Business analysis

Team collaboration

Job description

Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward‑thinkers, future‑makers, and leap‑takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start‑ups, scale‑ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first‑time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here’s to never standing still. Come and join us!

The value you'll add:

Reporting to the Operational MI and Business Insights Senior Manager, the Operational MI and Business Insights Manager will be responsible for supporting the build out of a data‑driven approach to decision making, reviewing and optimizing existing and new processes, and supporting leadership data requests. You will have responsibility to review existing processes and support the Operational MI and Business Insights Senior Manager provide data‑driven recommendations to optimize these to improve the client experience, increase efficiency and scale these areas as the business continues to grow at an exceptional pace. In addition, you will develop reporting systems to track KPIs and produce regular reporting to the wider business including the EMEA Board, for example tracking and reporting on OKRs for HINV.

What you can expect to be doing:

• Assist in driving data‑focused recommendations and decisions through deep‑dive analytics and business acumen under the guidance of senior management.
• Support the review of existing processes to identify opportunities for process optimisation and automation, and assist in process redesign, or development of new ones.
• Be open to challenging the status quo.
• Help construct proprietary datasets leveraging internal and external data to extract valuable insights, in collaboration with the wider data team.
• Work collaboratively with key stakeholders across Operations and Change Management to look at new technology/digital solutions (e.g. RPA) to enhance processes and provide increased efficiency and scale.
• Contribute to the creation of high‑quality reports for internal consumption providing operational MI and business insights and assist in formulating recommendations for stakeholders, including HINV ExCo and Board.
• Assist in the development and design of operational MI and business insights dashboards to monitor performance and trend analysis.
• Support the Senior Manager in managing the offshore team, for example breaking down objectives into tasks for the offshore team.

Requirements:

• High level of proficiency in data reporting and visualization tools (e.g., Tableau, PowerPoint, Excel, SQL).
• Aptitude for framing business questions in analytic terms and translating business requirements into useful datasets and analyses with actionable insights.
• KYC experience is not required for this opening but must have a genuine drive and passion for entrepreneurship and high growth companies.
• Must also be self‑motivated, a team player, have a professional demeanor, and be comfortable facing senior management.
• Strong initiative, intellectual curiosity, and ownership.
• Ability to work cross‑functionally and move fast – all while keeping very close attention to detail.
• Work effectively with diverse teams to come up with the best solution and work with senior management to act.
• The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others.

Where you'll be based:

Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Being open to different points of view is important for our business and the communities we serve.

Equal Employment Opportunity

At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: [e-mail] Telephone: [phone]