Manager, ITAM Program Transformation & Operations

Anglepoint; Remote; GBP 82,000 - 95,000; Full time

Job summary

A leading IT services provider in Birmingham is looking for an experienced Manager to oversee ITAM Program Transformation and Operations across EMEA and APAC. The role demands a minimum of 6 years in ITAM programmes, focusing on delivering operational excellence and value for various clients. Duties include managing delivery teams, enhancing service processes, and implementing governance standards. Excellent stakeholder management skills are essential, along with experience in automation and analytics in ITAM services. The position is fully remote with flexible work benefits.

Benefits

Quarterly Bonus

Pension Plan

Flexible Time Off

Maternity and Paternity Leave

Wellness allowance

Qualifications

• 6+ years experience in ITAM or technology-enabled programmes.
• Demonstrated expertise in SAM & ITAM standards (e.g. ISO 19770-X).
• Strong background in performance and governance management.

Responsibilities

• Contribute to client delivery by leading workshops.
• Monitor utilisation, client satisfaction, and delivery performance.
• Drive standardisation and process improvement across operations.
• Shape KPIs and reporting for service performance tracking.

Skills

IT Asset Management expertise

Service delivery governance

Process optimisation

Stakeholder management

Automation familiarity

Tools

ServiceNow ITAM

Flexera

Job description

About the Role

Anglepoint is seeking an experienced Manager to oversee ITAM Program Transformation and Operations delivery across the EMEA and APAC regions. This role is responsible for delivery performance, operational excellence, and continuous improvement of Anglepoint’s ITAM programme services.

You will manage delivery teams and client engagements to ensure ITAM programmes deliver measurable business value, efficiency, and quality while maintaining alignment with our global standards and frameworks. Working closely with senior stakeholders and client service leads, you will contribute to the ongoing enhancement of ITAM services, focusing on process optimisation, automation, and scalable delivery methods.

We are committed to providing you with a seamless onboarding experience in this fully remote role, ensuring acclimation to the team and company culture. Anglepoint also highly values continual learning and professional development in areas such as training and certifications.

Responsibilities

• Contribute to client delivery by leading workshops where needed, supporting delivery activities, driving programmatic improvements, and applying rigorous QA to enhance delivery materials.
• Manage day-to-day delivery of project delivery UK, APAC, and EMEA clients, ensuring quality, scope, and satisfaction.
• Lead delivery planning, tracking, and risk management across multiple engagements.
• Monitor utilisation, client satisfaction, and delivery performance against agreed KPIs.
• Coach and support delivery consultants, promoting accountability and collaboration.
• Drive standardisation and process improvement across regional ITAM delivery operations.
• Implement controls and reporting mechanisms aligned to global project management and delivery governance frameworks.
• Drive operational excellence by proactively identifying opportunities for improvement and supporting continuous enhancement initiatives.
• Work with team leaders and service product owners to refine how we deliver ITAM services.
• Recommend improvements to service design, templates, and tools to increase scalability and efficiency.
• Shape KPIs, dashboards, and reporting so we can track service performance clearly.
• Identify opportunities to automate delivery processes and improve data quality.
• Promote adoption of AI and analytics capabilities within delivery operations.
• Serve as primary operational contact for key ITAM delivery clients and as an escalation point for client or partner delivery issues, ensuring timely resolution and accountability.

Who You Are

• 6+ years experience leading and managing ITAM or technology-enabled programmes in consulting or managed services across a diverse portfolio of clients and services.
• Demonstrated expertise in Software Asset Management & IT Asset Management standards or frameworks (e.g. ISO 19770-X).
• Strong background in service delivery governance, process optimisation, and performance management.
• Familiarity with automation, analytics, and operational transformation in ITAM or related services. Familiarity with leading market SAM & ITAM Technology platforms (ServiceNow ITAM, Flexera, etc.)
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Hands-on experience with ServiceNow ITAM (SAM Pro, HAM Pro) and Flexera (Flexera One) platforms.
• Any of the following certifications are highly regarded : Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM).
• Experience and awareness of Green IT and FinOps beneficial.

Compensation and Benefits and Perks

• £82k - £95k Base Salary + Quarterly Bonus.
• Pension Plan & Company match.
• Flexible Time Off + Paid Holidays + Sick days.
• Maternity and Paternity Leave.
• Wellness allowance.
• Cell phone allowance.
• Women in Technology Network membership.

About Anglepoint

Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.

Working at Anglepoint

At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.

Anglepoint is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law