Manager, Change, People Experience

Ernst & Young Advisory Services Sdn Bhd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global consulting firm is seeking a Manager to join their People Experience team in the UK. The role involves managing transformative projects with a strong employee-centric approach. Responsibilities include overseeing project delivery, supporting junior team members, and developing effective strategies for client engagements. Candidates should possess project management and change management experience, along with strong communication skills. This position offers a competitive remuneration package and opportunities for flexible working.

Benefits

Competitive remuneration package

Flexible working options

Continuous learning opportunities

Diverse and inclusive culture

Qualifications

• Experience managing workstreams or projects, including preparing delivery plans.
• Experience in change management delivery across the lifecycle of a project.
• Ability to engage and communicate effectively with audiences.

Responsibilities

• Manage day-to-day project delivery across transformation projects.
• Uphold client relationships and manage delivery team.
• Contribute to go-to-market activities.

Skills

Project management

Change management

Communication

Coaching and mentoring

Education

Relevant professional service experience

Job description

Managing global workforces is increasingly complex. People Consulting (PC) builds and improves organisational and individual performance, delivering a highly complex and challenging mission, especially in an ever-changing working environment. As a member of People Consulting, you’ll be part of a team with a wide variety of experiences and a supportive environment. When you join us, you will gain unique experiences and valuable knowledge working across capabilities, sectors and geographies and opportunity to take your career in the direction you want.

At EY, we are uniquely and strategically positioned to advise industry leaders in the face of increasing disruptions, an ever-changing workforce and evolving business landscape.

Within People Consulting, we help our clients to solve their most complex people and employee-related challenges. We help our clients harness their people agenda by ensuring they have the right people, with the right capabilities, in the right place, for the right cost, doing the right things. We put employees at the heart of what we do, delivering human-centric transformations that go beyond traditional change programs.

The Opportunity

We are looking for talented Managers to join our People Experience team as part of our UK Financial Servies People Consulting team.

Our People Experience team provides solutions across Change management & communications, Culture & ways of working, Digital people experience and Future HR.

Overview of the role

As a manager in our team, you will be responsible for managing the delivery of transformative projects for our clients, taking an employee-centric approach to delivery. You’ll work within a team to deliver innovative and insightful solutions, showcasing best-practice insights to support successful client delivery.

As a manager, you will be responsible for providing day-to-day delivery support across project teams, contributing to effective go-to market strategies and supporting development of our overall people consulting capability and solution offering by providing counselling and upskilling opportunities to our more junior team members.

Key Responsibilities

• Manage day-to-day project delivery across transformation projects by bringing solid project management capability and driving delivery discipline.
• Take ownership for project management activities such as workstream/project planning, risk management and reporting.
• Manage and uphold client relationships, instilling trust.
• Manage delivery team, supporting effective teaming and upskilling more junior members of staff through on-the-job training, coaching and feedback.
• Oversee and manage development of reports/deliverables to ensure successful delivery of engagement.
• Proactively raise risks and issues with leadership. Work with project team to develop mitigation plans.
• Contribute to go-to-market activities by managing proposal development, supporting leadership in pitch preparation, and undertaking critical engagement management activities.
• Contribute to generating revenue by identifying and communicating additional engagement opportunities across existing client engagements
• Develop a good understanding of EY solution offerings across the firm and start building a personal network to bring the best of EY to our clients. Be comfortable in positioning the value that People Consulting can deliver alongside our other service line offerings.

Skills and Attributes for success

Key capabilities you should be prepared to bring to client facing and internal initiative teams include:

• Experience managing workstreams or projects – including preparing delivery plans in line with agreed scope, managing delivery teams, preparing and reviewing deliverables, validating and presenting deliverables to clients, and managing any risks.
• Experience supporting effective change management delivery across the lifecycle of a project i.e. from design to implementation. This should include experience developing: change impact assessments, tailored change strategies, approaches and plans, stakeholder maps, and other targeted change management assets.
• Experience supporting compelling communication and engagement delivery across the lifecycle of a project i.e. from design to implementation. This should include experience identifying audience/persona types, completing channel assessments, preparing communication narratives and supporting key messages, preparing creative assets suitable for different audience types, and other communication assets.
• Experience managing, mentoring, and coaching more junior team members.

To qualify for the role, you must have:

• Relevant professional service experience, with a global management consultancy firm or niche consultancy, or an internal change management / transformation role in which you had accountability to deliver change programmes.
• Experience working within both small and large multi-disciplinary teams to deliver functional and enterprise-wide transformation engagements.
• Experience of delivering change / communications projects across the Financial Services Sector is preferred (incl. Banking and Capital Markets, Insurance, Wealth, and Asset Management, FinTechs).
• Ability to travel (primarily within UK, if client requires).
• Right to work in the UK.

What we look for We are interested to hear from people with the right attitude for the job! That’s naturally curious and innovative people that feed on the energy of a thriving global team. You’ll need a balance of technical and analytical skills, a creative approach to work and strong communication skills. If you’ve got big ideas on how we can do better, this role is for you.

What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.