Management Support Assistant

University of Leeds; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK university is seeking a Management Support Assistant to provide front-desk reception for the School of Music. The role involves supporting administrative operations in Finance, HR, and Estates, requiring excellent communication and IT skills. Flexibility for occasional evening and weekend shifts is essential. The position offers generous annual leave and benefits, fostering a strong commitment to staff wellbeing.

Benefits

26 days holiday plus bank holidays

Generous pension scheme

Discounted gym membership

Access to professional development courses

On-site childcare and shopping discounts

Qualifications

• Experience in a customer-oriented role.
• Well-organised and adaptable.
• Willingness to undertake training and development.

Responsibilities

• Provide front-desk reception for the School of Music.
• Support administrative operations in Finance, HR and Estates.
• Maintain up-to-date information on the School and staff.

Skills

Excellent communication skills

Interpersonal skills

Strong IT skills

Adaptability

Tools

Microsoft Office (Word, Outlook, Excel)

Information management systems

Job description

Overview

Management Support Assistant

Do you have excellent communication and interpersonal skills? Do you have previous experience in a customer-oriented role and an interest in working with a wide range of people? Are you a well organised and adaptable individual with a commitment to providing an excellent student and staff experience?

The University of Leeds is one of the top 75 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As Management Support Officer, you will work on the front-desk of the School of Music to provide a first point of contact for students, staff and visitors. You will be an active member of the Management, Administration and Support Service team (MASS), supporting administrative operations of the School in areas such as Finance, HR and Estates, amongst others. You will maintain up-to-date information on the School of Music building, School staff and essential contacts in University support services in order to support School staff, guests and external partners. With a professional, customer-oriented approach and a can-do attitude, you should be able to communicate effectively with a wide range of people. Excellent IT skills, with the ability to use the Microsoft Office suite (Word, Outlook, Excel) and experience using information management systems also essential to the role. You will also possess the willingness to undertake further training and development as necessary. Flexible hours of working (evenings and weekends) may be required on occasion to facilitate the School’s programme of events, for which time in lieu will be given.

Responsibilities

• Provide front-desk reception for the School of Music, acting as a first point of contact for students, staff and visitors.
• Support administrative operations of the School in Finance, HR and Estates, as part of the MASS team.
• Maintain up-to-date information on the School building, staff and essential contacts within University support services.
• Communicate effectively with a wide range of people using excellent IT and information management skills.
• Demonstrate a professional, customer-oriented approach and a willingness to undertake further training and development as necessary.

Qualifications

• Excellent communication and interpersonal skills; experience in a customer-oriented role.
• Well-organised, adaptable, and able to support a broad range of administrative tasks.
• Strong IT skills, including Microsoft Office (Word, Outlook, Excel) and experience with information management systems.
• Willingness to undertake training and development; flexible approach to working hours, including evenings and weekends on occasion to support events.

Benefits

• 26 days holiday plus approximately 16 Bank Holidays/days the University is closed by custom (including Christmas) – about 42 days a year.
• Generous pension scheme options plus life assurance.
• Health and Wellbeing: Discounted staff membership options at The Edge, including gym facilities.
• Personal Development: Access to courses run by the Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes.
• And much more.