Management Assistant

NHS; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider is seeking a full-time administrative support role in Kettering, England, focusing on management support and quality assurance. Responsibilities include conducting audits, collating significant events, handling complaints, and supporting the Quality and Outcomes Framework. Candidates should have at least A-Level qualifications. The role offers a competitive hourly wage and benefits like on-site parking and a company pension.

Benefits

Company pension

On-site parking

Responsibilities

• Provide management support to the partnership and senior managers.
• Run and manage full cycles of audits and quality assurance.
• Handle and log complaints and support quality improvement frameworks.

Education

A-Level or equivalent

Job description

Job Summary

Main Purpose: To provide management support to the partnership and senior managers. To provide quality and clinical governance administration support to the partnership and senior managers. To monitor, manage and maintain effective processes within areas of responsibility, resolving issues as appropriate.

Key Tasks

• Quality Assurance and Clinical Governance Administrative Support: run and manage full cycles of audits, collate and write results, report backlogs, set up new audits, and run at least four QI cycles each year.
• Significant Events: collate events, ensure discussion at meetings, disseminate system or process changes, conduct bi‑annual reviews to identify themes and report to senior managers.
• Safety Alerts: collate alerts, log them on the spreadsheet, disseminate changes, present at monthly meetings for GPs and nurses.
• Complaints: handle simple verbal complaints, log all complaints, develop skills to manage complex complaints, conduct quarterly reviews and report to senior management.
• Quality and Outcomes Framework (QOF): support partnership in managing and implementing QOF, roll out recall systems, monitor system robustness with the operations manager.
• GP Extended Access and ARI Hub: serve as admin lead, monitor service provision, manage IT issues and patient record access queries, and ensure effective communication with the practice team.
• Other Admin Tasks: provide coverage for absences, assist with extraordinary workloads, respond to IT support requests, log calls with the NEL IT service desk, and participate in general administrative duties.

Health & Safety

Assist in promoting and maintaining health, safety and security per the practice policy, including using personal security systems, identifying and managing risks, maintaining tidy work areas, reporting hazards immediately, participating in annual infection control training, and documenting potential risks.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues by respecting privacy, dignity, and diversity, behaving in a welcoming and non‑judgmental manner, and following practice procedures and current legislation.

Personal/Professional Development

Participate in any training programme, attend an annual individual performance review, take responsibility for own development, learning and performance, and demonstrate skills and activities to others.

Communication

Recognise the importance of effective communication within the team and with patients and carers, respond to alternative communication methods, and mainly receive instructions via the practice manager.

Confidentiality

Maintain strict confidentiality of patient, carer, staff and business information, disclose only to authorised persons in accordance with practice policies and procedures.

Job Types

Full‑time, Permanent

Benefits

• Company pension
• On‑site parking

Salary

£15.00 – £18.00 per hour

Location

Prospect House, 121 Lower Street, Kettering, Northants, NN16 8DN
Mawsley Medical Centre, School Road, Mawsley, Kettering, NN14 1SN

Qualifications

• Minimum qualification at A‑Level standard or equivalent.

Disclosure and Barring Service Check

Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a DS check will be required.

Employer Details

Weavers Medical, Prospect House, 121 Lower Street, Kettering, Northants, NN16 8DN. Website: https://www.weaversmedicalcentre.co.uk/