Managed Services Manager

Kongsberg Norcontrol; Bristol; On-site; GBP 57,000 - 62,000; Full time

Job summary

A leading technology company in Bristol is seeking a Managed Services Manager to oversee exceptional customer service across the UK and Middle East. The successful candidate will lead a team, ensure compliance with methodologies, and communicate effectively with clients. Required qualifications include a management degree and CompTIA or equivalent ITIL Foundation, with a minimum of 5 years in technical support management. The role offers a competitive salary and benefits.

Benefits

28 days annual holiday plus Bank Holidays

Pension; eight percent company contribution

Free onsite car parking

Income Protection, Life, Medical, and Dental insurances

Qualifications

• Minimum of 5 years managing technical support teams
• Strong technical understanding is essential

Responsibilities

• Deliver profitable and efficient Managed Services to customers
• Provide functional management to the support team located in Bristol
• Recruit, train, and develop the customer support team

Skills

Leadership

Team-player

Problem solving

Organised

Communication

Customer service

Education

Degree in management

CompTIA or equivalent ITIL Foundation

Tools

PRINCE2

AGILE

ITIL Managing Professional

Job description

For more than 200 years KONGSBERG has made solutions that enable people around the world to deliver extreme performance under extreme conditions.

Today we are a world leader in several areas within maritime operations defence aerospace and the oil and gas industry.

With offices in Australia India Norway Singapore and the UK we are seeking a Managed Services Manager at our Bristol office to oversee the provision of exceptional customer service across the UK and Middle East region and ensure customers receive timely and effective assistance. This role is pivotal in maintaining client satisfaction loyalty and our reputation.

Key Responsibilities

• Deliver profitable and efficient Managed Services to our customers
• Provide functional management to the support team located in Bristol UK
• Recruit train and develop the l customer support team to ensure delivery of exceptional support services
• Coordinate and planning of the manage service activities
• Ensure professional use of common Managed Services tools and structures
• Close coordination with and reporting to the Global Managed Services Manager
• Ensure deliveries are compliant with KNCs Managed Services methodologies and standards
• Ensure high levels of health safety and the environment throughout our processes
• Participate in meetings as required
• Any other appropriate tasks required by the Line Manager.

Qualifications

Essential

• Degree in management
• Technical understanding
• CompTIA or equivalent ITIL Foundation.

Preferable

• ITIL Managing Professional
• Project Management qualification such as PRINCE2 or AGILE.

Experience

• Minium of 5-years managing technical support teams.

Personal Skills

• Leadership; Ability to motivate guide and mentor a team
• Team-player; Ability to work effectively as part of a geographically dispersed team
• Problem solving; Strong abilities in analysing issues and finding effective solutions
• Organised; Ability to manage multiple tasks prioritize effectively and meet deadlines
• Communication; Excellent verbal and written communication skills with the ability to explain technical information clearly to nonnative English speakers
• Customer service; Strong customer service orientation and ability to build rapport.

We Offer

• Salary; / year depending on quals and experience
• Salary review; Annual
• Overtime pay; No
• Work schedule; 37.5 hours per week
• TOIL; No unless exceptional circumstances and prior agreed
• Pension; Eight (8) percent company contribution
• Annual Holiday; 28 days plus Bank Holidays
• Insurances; Income Protection Life Medical and Dental
• Car parking; Free onsite
• Travel; UK Norway and the Middle East
• Yearly Salary Salary : 57000 - 62000

Employment Type

Full-Time

Key Skills

• Electro Mechanical
• Instrument Maintenance
• Adobe Dreamweaver
• Document Control Management
• E-Commerce