Mall Operations Lead: Tenant Relations & Asset Growth

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property management firm in Greater London is seeking an experienced Ops Manager to drive operational excellence and tenant relations in a premier mixed-use development. The successful candidate will lead facilities management, ensuring compliance and boosting property value through strategic asset enhancement projects. Applicants should have a degree in Real Estate or Engineering and at least 5 years of relevant experience, along with strong technical knowledge of building systems and excellent problem-solving skills.

Qualifications

• 5+ years in retail shopping mall property facilities management.
• Strong technical knowledge of building M&E systems required.
• Proven leadership and problem-solving skills.
• Proficiency in BMS software is a plus.

Responsibilities

• Lead facilities management, technical teams, and M&E maintenance programs.
• Manage the full tenant engagement cycle, from fit-outs to relationship management.
• Support asset enhancement projects to boost property value.
• Liaise with authorities and contractors to ensure compliance and safety.
• Oversee SOPs, vendor contracts, and procurement.

Skills

Facilities management

Tenant relations

Problem-solving

M&E systems knowledge

Education

Degree in Real Estate, Building Services, or Engineering

Tools

BMS software

Job description

A leading property management firm in Greater London is seeking an experienced Ops Manager to drive operational excellence and tenant relations in a premier mixed-use development. The successful candidate will lead facilities management, ensuring compliance and boosting property value through strategic asset enhancement projects. Applicants should have a degree in Real Estate or Engineering and at least 5 years of relevant experience, along with strong technical knowledge of building systems and excellent problem-solving skills.