Mako Field Service Technician

Stryker; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading medical technology company is seeking a dedicated Mako Field Service Technician in the North UK & Scotland region. This role involves providing on-site technical support for Mako robotic systems, including installations, repairs, and maintenance. Ideal candidates should have a Bachelor's degree in Engineering and familiarity with robotics. Strong analytical and communication skills are essential, along with the ability to manage multiple projects independently. Join a dynamic team that values high-quality outcomes and customer relationships.

Qualifications

• Bachelor's degree in an Engineering discipline or equivalent experience.
• Familiarity with robotics or complex capital equipment is preferred.
• Proficient in Windows and Microsoft Office applications.

Responsibilities

• Provide on-site technical support and customer service.
• Install, repair, maintain, and test Mako robotic systems.
• Troubleshoot and resolve operational issues in the field.
• Identify technical problems and perform root cause analysis.
• Collaborate with colleagues for high-quality support.
• Document service activities and complete detailed reports.

Skills

Strong analytical skills

Time-management skills

Leadership

Service orientation

Problem-solving skills

Education

Bachelor's degree in Engineering or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

Work Flexibility: Field-based Mako Field Service Technician
North UK & Scotland Position Summary:

We are seeking an outgoing and dedicated individual to join our team as a Mako Field Service Technician. In this role, you will be responsible for providing on‑site technical support, performing installations, repairs, maintenance, and testing of Mako robotic systems. You will also manage tasks effectively to ensure all work is completed on schedule.

To succeed in this role, you should possess strong analytical and time‑management skills. A first‑class Mako Field Service Technician demonstrates leadership, excellent service orientation, and the ability to work independently with minimal supervision to deliver high‑quality outcomes.

What you will do:

• Provide on‑site technical support and customer service.
• Install, repair, maintain, and test Mako robotic systems.
• Troubleshoot and resolve operational issues in the field.
• Identify technical problems and perform root cause analysis.
• Understand customer needs and provide appropriate recommendations.
• Collaborate with colleagues to ensure consistent, high‑quality support.
• Manage work progress and ensure adherence to schedules.
• Document service activities and complete detailed service reports.
• Build and maintain strong relationships with customers.
• Use your technical expertise and problem‑solving skills to manage multiple projects, make sound decisions independently, and deliver effective solutions in a fast‑paced environment.
• Engage confidently with customers and colleagues, building strong relationships through clear communication and a collaborative approach.

What you will need:

• Bachelor’s degree in an Engineering discipline, or equivalent combination of education and experience.
• Familiarity with robotics or complex capital equipment preferred.
• Proficiency in Windows operating systems and Microsoft Office applications.

Travel Percentage: 80%