Major & Complex Loss - Loss Adjuster

Albion Blake; Remote; GBP 110,000 - 130,000; Full time

Job summary

A leading insurance organisation is seeking a Senior Loss Adjuster to manage major and complex commercial claims across the UK. This fully remote role requires extensive experience in handling high-value property losses, technical expertise in adjusting, and excellent communication skills. You will handle a diverse portfolio, ensuring compliance and delivering quality outcomes. The position offers up to £130,000 per annum, travel expenses, and significant career development opportunities.

Benefits

Performance incentives

Travel expenses covered

Clear career development pathways

Qualifications

• Extensive experience managing major and complex commercial losses, ideally ACILA qualified.
• Strong understanding of compliance and customer service principles.
• Excellent communication skills and a full UK driving license required.

Responsibilities

• Manage a diverse portfolio of major losses exceeding £100k.
• Conduct detailed investigations and deliver high-quality adjusting services.
• Work collaboratively with internal teams and external stakeholders.

Skills

Extensive experience managing complex commercial property claims

Strong understanding of FCA/FSA procedures

Excellent communication and influencing skills

Proficient in Microsoft Office

Education

ACILA qualified or equivalent

Job description

Job Title : Major & Complex Loss - Loss Adjuster

Location : Nationwide (Fully Remote)

Salary : Up to £130,000 per annum

Industry : Insurance

Overview

An exceptional opportunity for an experienced Senior Loss Adjuster to join a leading insurance organisation, managing major and complex commercial claims across the UK.

This is a fully remote position with regular regional travel and occasional overnight stays, depending on case location.

You’ll take a leading role in handling large and technically complex property losses, often exceeding £100,000 in value, involving material damage and business interruption (BI) claims –including flood, fire, and catastrophic events.

Key Responsibilities

• Manage a diverse portfolio of major and complex commercial losses (typically £100k+).
• Conduct detailed investigations and deliver high-quality, professional adjusting services.
• Handle material damage and business interruption components with accuracy and technical expertise.
• Work collaboratively with internal teams (e.g. Liability, Casualty) and external stakeholders such as clients, local authorities, and emergency services.
• Ensure compliance with service level agreements (SLAs), productivity targets, and quality standards.
• Provide expert technical advice and represent the business in high-value or high-profile claims.
• Utilise technology and digital tools to enhance efficiency and reporting.
• Act as an ambassador for the company, promoting best practice and consistent service delivery.

Key Requirements

• Extensive experience managing complex commercial property claims and major losses.
• Ideally ACILA qualified (or equivalent), or working towards full accreditation.
• Strong understanding of FCA / FSA procedures and Treating Customers Fairly (TCF) principles.
• Comprehensive technical knowledge of the loss adjusting process at senior level.
• Excellent communication and influencing skills with the ability to build client trust and credibility.
• Sound commercial and financial awareness with the ability to achieve agreed performance targets.
• Proficient in Microsoft Office and able to adapt to new technologies and claims systems.
• Full UK driving licence and willingness to travel regionally when required.

The Ideal Candidate

• A recognised and respected professional within the insurance adjusting sector.
• Highly analytical and detail-oriented, with a focus on delivering quality outcomes.
• Motivated, tenacious, and capable of managing high-value, technically challenging losses.
• A strong communicator who can inspire confidence and represent the business at a senior level.
• Passionate about delivering outstanding service and building long-term client relationships.

What’s on Offer

• Up to £130,000 per annum, plus benefits and performance incentives.
• Fully remote working, with travel expenses covered.
• Nationwide opportunities within a market-leading insurance environment.
• High-impact work managing major and complex commercial claims.
• Clear career development pathways and professional progression opportunities.