Maintenance Technician - Chapter Lewisham

Greystar Worldwide, LLC; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading global real estate company is seeking a Maintenance Technician to ensure high standards of repairs and maintenance. Responsibilities include conducting repairs, managing maintenance tasks, and supporting a positive resident experience. The ideal candidate should possess relevant qualifications, experience in residential maintenance, and excellent communication skills. This role prioritizes teamwork and effective service delivery.

Qualifications

• Experience in domestic repairs and maintenance or as a general builder.
• Fluent English verbal and written communication skills.
• Awareness of health & safety regulations.

Responsibilities

• Contribute to a high standard of repairs and maintenance.
• Communicate effectively with residents and team members.
• Monitor maintenance reporting systems and ensure task completion.
• Undertake repair tasks including plumbing, carpentry, and painting.

Skills

General education (O' Level / GCSE or equivalent)

Communication skills

Teamwork

Problem-solving

Attention to detail

Education

Recognized trade qualification (City and Guilds or NVQ)

Job description

Overview

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Maintenance Technician contributes to an exceptional resident experience alongside the Community team and Capital Project team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.

Key Role Responsibilities

• Work as part of a friendly and supportive team within the Community team to ensure all residents enjoy a high level of cleanliness throughout their community.
• Communicate effectively with customers, clients and colleagues; demonstrate a clear understanding of the issue and respond accordingly.
• Maintain a focus on delivering services within agreed budgetary and resource parameters.
• Monitor the electronic maintenance reporting system daily, ensuring tasks are completed to a high standard and within suitable time scales, and communicate with tenants as required.
• Administer all property maintenance and records in accordance with Greystar policies and procedures.
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning.
• Respond to calls outside office hours which cannot be resolved without a presence on site, referring to appropriate contractors as necessary.
• Undertake repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating, lighting maintenance, and required statutory testing.
• Understand and respond to health and safety matters in an appropriate and timely manner.
• Move furniture and heavy items as required on site.
• Ensure common parts of the site including refuse and recycling facilities are inspected and maintained to the highest standards of repair and cleanliness.
• Coordinate contractors/suppliers executing minor works on site.
• Monitor contractors’ performance to standard and retain accurate records of site operations including RAMS and Permits to Work.
• Highlight and assist with the management of any community works.
• Assist the Community Manager in key management ensuring high levels of security at all times.
• Accompany external contractors on site in line with key management and access to accommodation policies.
• Ensure annual checks are carried out for statutory insurance and qualification.
• Ensure gardens and grounds maintenance are well maintained, clean, tidy and hazard-free, supervising external contractors as required.
• Manage and maintain all statutory testing records, utilizing other team members where appropriate.
• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations.
• Practice proper safety techniques in accordance with company safe systems of work guidelines.
• Report any incidents or accidents to the Community Manager using the correct system and documentation.
• Review site risk assessments as required with the Community Manager.
• Look to maximize efficiency of utilities.

Knowledge & Qualifications

• A reasonable level of general education (O’ Level / GCSE level or equivalent) with demonstrable written and numerical skills.
• Awareness of health & safety requirements on site.
• Continually strives to improve knowledge, skills and abilities to produce the best results.
• A recognized trade qualification (Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building is desirable).

Experience & Skills

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder/residential construction in trades such as plumber, electrician or carpenter.
• Fluent English verbal and written communication skills.
• Helpful, friendly personality with effective communication skills, behaving professionally, courteously and helpfully toward colleagues and residents at all times.
• Good team player with strong relationship-building and influencing skills.
• Positive approach and ability to work with little supervision.
• Ability to determine cost-effective solutions to repairs.
• Contractor and supplier supervision skills are desirable.
• Excellent organization skills with the ability to multi-task and prioritize.
• Numerical skills necessary to complete the above activities.
• Flexible approach to work and adaptable to thrive in a changing environment.