Maintenance Scheduler & Repairs Liaison

CRA Group Limited; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A property management firm in Greater London is seeking a Scheduling Coordinator to ensure efficient scheduling of repairs through an in-house appointment system. The role involves managing operatives' diaries, updating job statuses, and communicating with residents and maintenance teams. The ideal candidate should have experience in planning and scheduling, a strong customer service background, and proficiency in IT systems, including Microsoft Office and scheduling software. GCSEs in English and Maths are essential.

Qualifications

• Proven experience in planning and scheduling within a repairs/maintenance or housing environment.
• Strong understanding of responsive repairs and maintenance processes.
• Experience using IT systems for scheduling and updating work orders.
• Previous experience in customer service and stakeholder communication.

Responsibilities

• Ensure that work orders are scheduled efficiently through the in-house appointments system.
• Monitor and update job statuses daily, including booked jobs and overdue repairs.
• Act as a key communication link between residents and maintenance teams.
• Manage operatives' diaries effectively, prioritizing emergency work.

Skills

Planning and scheduling

Customer service

Stakeholder communication

IT systems proficiency

Diary management

Education

GCSEs in English and Maths

NVQ Level 2/3 in Business Administration or Customer Service

Tools

Microsoft Office

Scheduling software

Job description

A property management firm in Greater London is seeking a Scheduling Coordinator to ensure efficient scheduling of repairs through an in-house appointment system. The role involves managing operatives' diaries, updating job statuses, and communicating with residents and maintenance teams. The ideal candidate should have experience in planning and scheduling, a strong customer service background, and proficiency in IT systems, including Microsoft Office and scheduling software. GCSEs in English and Maths are essential.